IT Help Desk

Overview

We're looking for a proactive and technically skilled Help Desk Support Specialist to join our remote team. This full-time role involves providing responsive, empathetic, and effective technical support to both internal tea ---------- mbers and external customers. If you thrive in a fast-paced environment, enjoy solving problems, and can clearly explain tech to non-tech users — we want to hear from you.

Application Requirements — Please Read Carefully

To be considered, you must reply through the online job messaging system with the following:

- A link to a short introductory video explaining why you're a strong candidate

- Your resume

- Your profile link on this job platform

Incomplete applications will not be reviewed.

Key Responsibilities

- Respond to help desk support calls and assist customers via phone, chat, and email

- Troubleshoot and resolve hardware, software, and network issues remotely

- Clearly communicate technical solutions to non-technical users

- Create, update, and manage support tickets in our help desk system

- Collaborate with the team on internal IT projects and assigned tasks

- Maintain documentation, trackers, and task lists as needed

- Meet performance metrics such as response time, resolution rate, and customer satisfaction

Qualifications

- Minimum 5 years of experience in technical support and troubleshooting

- Strong leadership, organization, and time management skills

- Fluent English communication (spoken, written, and chat)

- Familiarity with remote desktop tools

- Experience with ticketing systems

- Knowledge of Windows, macOS, and mobile operating systems

- Understanding of basic networking and cybersecurity best practices

- Experience or familiarity with supporting VOIP phone systems, including setup, troubleshooting, and user support.

- Working knowledge of office printers, including installation, maintenance, and resolving common issues.

- Experience with the following tools is a plus:

Unifi
Zoho One
Syncro RMM
Microsoft 365 (apps, email, SharePoint)

Work-from-Home Requirements

- Quiet, dedicated workspace free from distractions

- Reliable computer with up-to-date hardware and dual monitors (for work use only)

- High-speed internet connection (minimum 50 Mbps recommended)

- Functional headset (noise cancellation), microphone, and smartphone connected to Wi-Fi

- Webcam for tea ---------- etings and ticket reviews

- Familiarity with VPNs and secure authentication methods

Bonus Points

- Certifications such as CompTIA A+, Network+, or Microsoft

- Experience supporting cloud platforms like Microsoft 365 or Google Workspace

- Multilingual support capabilities

- Ability to work flexible shifts or be on-call when needed

Ready to Apply?

If this sounds like the right opportunity for you, submit your application through the online job service with all required materials listed above. We look forward to meeting you!