Product Operations Coordinator

Key Responsibilities
• Coordinate User Acceptance Testing (UAT) for new feature releases and product updates.
• Maintain and update internal product documentation, workflows, and release notes.
• Support cross-functional communication between Product, Tech, and Operations.
• Track, document, and monitor bugs, enhancements, and feature rollouts using Jira.
• Assist in preparing release communications, including internal updates and client-facing notes.
• Work closely with Customer Success to capture feedback and prioritise improvements.
• Ensure smooth and consistent execution of product release cycles.
• Contribute to the development of process frameworks that improve quality and efficiency.
About You
• 2+ years’ experience in product coordination, QA, or project operations.
• Comfortable using Jira, Confluence, or Notion for task and documentation management.
• Excellent written and verbal English communication skills.
• Process-oriented, proactive, and thrives in a fast-moving startup environment.
• Passionate about technology, teamwork, and continuous improvement.
Why You’ll Love Working at Effi
• Collaborate directly with the Founder and Head of Operations.
• Be part of an innovative fintech startup that values impact, creativity, and ownership.
• Work 100% remote with flexible hours and a supportive team culture.
• Grow your career in a role that connects product, operations, and technology.