Customer Service & E-Commerce Admin Assistant (Remote – Central European Time)

Curly’s Way – a fast-growing premium hair-care brand based in Italy – is seeking a proactive, detail-oriented Customer Service & E-commerce Admin Assistant to join the team remotely.

You’ll help deliver world-class customer experiences while keeping our Shopify store operations running smoothly behind the scenes.

Virtual Assistant (Remote – Central European Time)
Full-time | 40 Hours per Week | Monday – Friday 9 am – 5 pm CET

Key Responsibilities
- Respond to customer enquiries in a friendly, professional tone via email and WhatsApp
- Monitor Shopify orders and update order statuses using our 3PL portal.
- Track unfulfilled or delayed orders and coordinate with MailShip (our 3PL partner).
- Keep product stock levels accurate in Shopify and Google Sheets.
- Upload new products and update listings when required.
- Support basic bookkeeping and invoice-tracking tasks.
- Maintain accurate records and follow our Standard Operating Procedures (SOPs).

Required Experience & Skills
- 1-2 years of experience in customer service or e-commerce admin (preferably Shopify).
- 5+ years experience in the BPO industry
- Excellent written and spoken English skills (required); Italian is a bonus but not essential.
- Comfortable using Shopify, Google Workspace (Drive, Sheets, Docs), and Gmail.
- Familiar with WhatsApp support tools (e.g. CoCo AI or similar 360dialog platforms).
- Reliable internet connection (please attach a speed-test screenshot).
- Detail-oriented and able to follow clear processes and written SOPs.
- Please reply to this job post with an image of a goat.

Soft Skills
- Highly organised and able to juggle multiple tasks without dropping detail.
- Proactive problem-solver who takes ownership of results.
- Calm, positive and patient when dealing with customers.
- Comfortable communicating with a small international team via WhatsApp and Video calls.

Why Join Us
Curly’s Way is known for its high-quality products and personal touch. You’ll be joining a supportive, forward-thinking team that values initiative, reliability and growth. This role offers long-term stability and a chance to be part of a growing European e-commerce brand where your work has real impact.

To apply please submit the following:
- Your CV / Resume
- Screenshot of your internet speed test (use Google search: “internet speed test”)
- 30-second voice recording demonstrating your spoken English
- Results from this English grammar test on the British-Study website at this page: /en/grammar-test
- Confirmation of your experience with Shopify and/or similar e-commerce platforms.