Virtual Technical Support Manage

Virtual Technical Support Manager (Part-Time, Remote)

Schedule: 10 hours per week (Monday – Friday, flexible within U.S. Pacific Time hours)
Location: Remote – Work From Home
Compensation: $10 per hour + performance bonuses
Vacation: 5 paid days after 12 months of full-time equivalent service
Start Date: Immediate Hiring – Apply Now!

About the Role

We are seeking a well-rounded Virtual Technical Support Manager with strong marketing and technical expertise to assist in managing and improving digital systems across multiple U.S.-based companies in marketing, consulting, and service industries.

This role goes beyond traditional tech support — it blends technical troubleshooting, marketing system management, and digital sales optimization. You will help ensure our systems run efficiently, our automations and funnels convert effectively, and our customers stay engaged and supported.

This is a part-time position (10 hours per week) with opportunities for growth based on performance, initiative, and dependability.

Key Responsibilities

Technical Support & Marketing Systems Management

Provide Tier 1–3 technical support for internal teams and clients

Manage and troubleshoot CRMs, websites, automations, and marketing tools

Support and maintain GoHighLevel, Zapier, Google Workspace, and integrated apps

Oversee sales funnel automations, lead capture workflows, and email sequences

Troubleshoot website issues, domain setups, hosting, and DNS configurations

Optimize landing pages, forms, and tracking systems to improve lead flow and conversion

Maintain accurate system documentation, user guides, and SOPs

Digital Marketing & Sales Enablement

Assist with marketing automations, campaigns, and lead generation systems

Support customer engagement tools (chatbots, SMS campaigns, follow-up systems)

Integrate and monitor analytics (Google Analytics, Pixel tracking, CR ---------- trics)

Collaborate with the marketing and sales teams to enhance conversion funnels

Ensure smooth operation of pipelines and reporting dashboards

Team & Process Management

Document and optimize processes across multiple business units

Create and update training guides for tea ---------- mbers

Monitor support metrics and recommend system improvements

Collaborate cross-functionally with developers, marketers, and sales teams

Required Skills & Qualifications

Minimum 3 years of experience in technical support, marketing operations, or IT management

High English Proficiency (written and spoken) — must communicate clearly and professionally with U.S.-based clients and teams

Excellent troubleshooting skills with a marketing and sales focus

Experience with:

GoHighLevel (CRM, automations, funnels, pipelines)

Zapier and other integration platforms

WordPress or similar CMS platforms

Sales funnel builders (ClickFunnels, GHL, or similar)


Email marketing systems (Mailchimp, ActiveCampaign, Klaviyo, etc.)

Google Workspace and general IT troubleshooting

Analytics and tracking (Google Analytics, Facebook Pixel, conversion tracking)

Understanding of lead generation, digital ads, customer engagement, and conversion metrics

Highly detail-oriented, organized, and proactive

Capable of managing multiple priorities and improving workflows independently

Technical & Equipment Requirements

Reliable high-speed internet connection (minimum 25 Mbps)

Reliable computer (i5 processor or better, 16GB RAM preferred)

Headset and webcam for meetings and troubleshooting

Quiet, distraction-free workspace

Ideal Candidate Traits

Fluent and professional in English communication

Fast learner with both technical and marketing acumen

Calm and professional under pressure

Resourceful and proactive problem solver

Passionate about automation, digital marketing, and client satisfaction

Committed to quality, efficiency, and long-term excellence

How to Apply

Please send the following:

Your resume

A brief cover letter describing your relevant experience

A 1–2 minute Loom or video introduction explaining why you’re the best fit for this role