IT Support Specialist

We are a US-based Managed Service Provider (MSP) seeking a skilled and motivated IT Support Specialist to join our team. This role focuses on providing day-to-day technical support, troubleshooting, and maintaining IT systems for our clients.

As an IT Support Specialist, you will play a key role in ensuring our clients’ IT environments run smoothly by resolving technical issues, supporting end-users, and contributing to the overall success of our team. This is a fantastic opportunity to grow your skills in a dynamic and supportive environment.

Key Responsibilities:

*Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
*Troubleshoot and resolve end-user issues remotely.
*Perform PC maintenance, upgrades, and installations.
*Assist with the setup and configuration of user equipment, software, and services.
*Monitor and maintain IT systems, ensuring optimal performance.
*Document work and update the ticketing system.
*Collaborate with the team to escalate and resolve complex technical issues.

Technologies You’ll Work With:

*Windows and Mac desktop operating systems.
*Networking (e.g., Cisco, Ubiquiti, Fortinet).
*Microsoft 365 and Azure.
*Windows Server operating systems.

What We’re Looking For:

*Strong troubleshooting skills for hardware, software, and networks.
*Familiarity with Microsoft 365, Windows Server, and basic networking concepts.
*Excellent communication and customer service skills.
*A proactive and problem-solving mindset.

Preferred but Not Required:
*Certifications like A+, Google IT Support, or Microsoft Certified.

Why Join Us?

*Be part of a forward-thinking team with high growth potential.
*An open and collaborative environment where everyone enjoys what they do.
*Supportive environment and teammates.
*Paid certifications and training.
*Monthly healthcare allowance.
*Performance-based incentives (monthly profit share and end-of-year bonus).
*13th-month pay.
*Structured training and onboarding.
*Company-provided work equipment.
*Remote work.

**Currently looking for candidates in NCR or Luzon area of the Philippines

**Somewhere in the subject of your application, put the number '2025' so we can filter out those that have not read the job description.

**Please attach your CV to your application or provide a link to your CV. (Applications without a CV will not be considered.)

This is an overnight position. The working hours for this role are 8AM-5PM CST Monday to Friday.

Please apply if you are interested in this position. We look forward to hearing from you.