Client Messaging Assistant (Delivery & Product Service Support)

We are a U.S.-based delivery and product service company looking for a reliable Client Messaging Assistant to support inbound customer inquiries. This role is 100% chat-based — no phone calls required.

You will use our pre-written messaging scripts to:

Collect key customer information

Assist with scheduling delivery & installation

Keep our team updated with accurate details

All incoming messages are from customers who contacted us first — no cold outreach.

Full training and support provided ?
Clear step-by-step workflow ?
Long-term role with room to grow ?

? Responsibilities

Respond to incoming messages quickly during your shift

Follow our scripts exactly as written

Ask required questions and record answers in our tracking sheet

Maintain a friendly, professional customer experience

Coordinate with our team once a customer is ready to schedule

? Requirements

Excellent English writing and reading comprehension

Fast & reliable internet connection

Calm and professional communication style

Highly organized and detail-focused

Able to follow instructions precisely

Customer messaging experience is a plus

? Work Hours

4–6 hours per day “on-the-clock”

You may not be actively chatting the entire time

You must be online and ready to reply quickly during scheduled hours

We will assign specific shifts based on availability.