Social Media & Customer Service Assistant

Social Media & Customer Service Assistant

We’re a fast-growing eCommerce company in the professional hair industry, supplying premium scissors, foils, and salon tools to hairstylists, barbers, and salons worldwide.
We’re looking for a reliable and creative Social Media & Customer Service Assistant to help keep our brand pages active, engaging, and responsive. You’ll handle daily posting, community interaction, and basic customer service on our social platforms.

What You’ll Do

Post and schedule daily content (Reels, photos, and stories) provided by our ambassadors and creative team

Accept and manage collaboration requests through Instagram and TikTok

Engage with followers by replying to comments, responding to DMs, and sharing tagged content

Provide basic customer service through social channels, answering simple product or order questions and forwarding more complex inquiries to the support team

Monitor mentions and tagged posts, resharing strong content to stories

Write short, friendly captions that match our brand tone and aesthetic

Track weekly engagement metrics such as reach, followers, and top-performing posts

Support upcoming product launches by ensuring relevant content is posted on time

What We’re Looking For

1–3 years experience managing social media accounts for eCommerce or lifestyle brands

Excellent written English and friendly, professional communication skills

Experience using Instagram and TikTok for posting, engagement, and story sharing

Strong attention to detail and good sense of timing and brand voice

Familiarity with Meta Business Suite, Later, or Planoly

Reliable, organized, and consistent with posting and messaging

Nice to Have

Experience in the beauty, hair, or fashion industries

Basic editing skills using Canva or CapCut

Familiarity with Shopify or Klaviyo for forwarding customer inquiries or coordinating promotions

How to Apply

Please send:

Your resume

Examples of social media accounts you currently manage or have managed in the past

Completion of the short test task below

Test Task: Social Media & Customer Service Assistant

Objective:
Show us your tone, creativity, and how you communicate with customers and followers.

Task 1 – Feed Post
Look at our ----------
---------- one photo or video that you think would perform well this week and:

Write a short caption in our brand tone (professional, friendly, confident, and aimed at hairstylists).

Add one or two sentences on why you chose it.

Task 2 – Engagement & Customer Service
Write short replies (1–2 sentences each) to these examples:

Comment: “Do you ship to Canada?”

Comment: “I love these scissors — they’re so smooth!”

DM: “Hi, I placed an order a few days ago but haven’t received tracking yet.”

Deliverables:
Submit a short Google Doc or message including:

One caption and reason for your choice

Three reply examples

What We’re Evaluating:

Tone and communication style

Understanding of our brand audience

Clarity, warmth, and attention to detail

Why Join Us

You’ll be part of a creative, fast-moving global brand trusted by hair professionals worldwide.
This is a long-term remote position offering stability, flexibility, and the opportunity to grow with our expanding eCommerce team.