Lactation Medical Billing Specialist (10+ hrs/week)

Part-Time Virtual Assistant – Lactation Billing Specialist (10+ hrs/week)
Location: Remote – Philippines
Schedule: ~10 hours per week to start, with opportunity for additional hours during catch-up period and future practice growth

Compensation: Competitive, commensurate with experience

About Us:
Gorge Lactation & Wellness is a U.S.-based postpartum, breastfeeding and lactation practice providing compassionate, evidence-based care for new mothers and infants. We work closely with major insurance plans and use Charm EHR for our clinical and billing workflow.

The Role:
We are seeking a highly experienced virtual assistant specializing in lactation or medical billing to join our team. The ideal candidate is detail-oriented, proactive, and deeply familiar with the nuances of billing lactation visits where both mother and baby are clients.

This is a part-time position (approximately 10 hours per week) with immediate availability for additional hours as we manage a temporary backlog. As our practice expands, there will be opportunities to grow your hours and responsibilities.

We plan to add sleep coaching, health coaching, and doula care services in the near future. Experience with benefit verification or billing for these services is considered a strong plus.

Responsibilities:
- Process superbills and insurance claims for lactation visits (mother and baby billed separately)
- Verify patient insurance benefits prior to appointments
- Communicate with clients by email regarding billing, good faith estimates, benefits, and payment details
- Post EOBs and reconcile payments in Charm EHR
- Manage Accounts Receivable (AR), including follow-up on unpaid claims and denials
- Coordinate with insurance companies as needed
- Maintain accurate billing records and documentation
- Attend weekly meetings with the clinic owner for updates and planning

Qualifications:
- Minimum 3 years of U.S. medical billing experience, ideally including lactation, OB/GYN, or maternal-child health
- Proven understanding of coding for lactation visits involving both mother and infant clients
- Familiarity with CPT codes such as S9443, 99404, and related lactation modifiers
- Experience verifying benefits, managing AR, and corresponding with clients about billing
- Familiarity with Charm EHR or similar systems preferred
- Excellent written English and strong attention to detail
- Reliable internet connection and professional workspace

Applications from candidates with less than 2 years of medical billing experience will not be considered or replied to, out of respect for your time.

How to Apply:
Please include the following in your application:

A short introduction about your medical billing background, including years of experience and specialties.

References or proof of prior work with lactation or maternal-child billing (clinic name, client type, or task summary).

Answer this screening question as a part of your application please:
“Describe a specific example of a lactation or women’s health billing claim you’ve successfully processed — include how you coded for both mother and baby, which payer you billed, and how you handled any denials.”

Your expected hourly rate in PHP and your weekly availability, noting if you can take on additional hours temporarily.

Why Work With Us
- Supportive, small-team environment. We are a woman owned business and are all mothers supporting other mothers.
- Flexible schedule after onboarding
- Meaningful work supporting maternal and infant health
- Long-term, stable role with growth potential as our services expand