Customer Support Specialist | US Tech Startup (Full-Time, Long-Term People Only)

Fast-Growing Tech Moving Platform: Moving Muscle

Company: Moving Muscle, a fast-growing labor-only moving platform based in the United States. We are innovating the traditional moving industry by providing reliable, transparent moving labor to customers booking rental trucks and containers.

About the Role
We are hiring a Customer Support Specialist to handle inbound & outbound calls, SMS, live ticketing, job dispatch, and administrative data entry. You will be the front line ensuring our customers and movers get the right help at the right time. Having experience in local home service industry is vital for this role.

This role requires top-tier English, strong technical skills, professional phone presence, and proven customer support experience. We are only looking for serious professionals with a quiet workspace, excellent internet, and the right hardware to handle a demanding software stack.

Key Responsibilities
• Answer inbound calls with professionalism and empathy.
• Make outbound calls to customers and movers as needed for updates, confirmations, or issue resolution.
• Respond quickly to SMS and ticket inquiries using Front (similar to Zendesk/Freshdesk).
• Dispatch movers to jobs in real-time, ensuring scheduling accuracy and customer satisfaction.
• Update and maintain internal systems (Notion for team organization, Slack for communication, Google Sheets for tracking).
• Document issues clearly for management and escalate when necessary.
• Uphold high standards of accuracy, professionalism, and customer care.

**Required Skills & Experience (NON-NEGOTIABLE)**
• 3+ years in customer support / BPO / call center handling phone + ticket systems.
• Excellent spoken & written English. Neutral or near-neutral accent is required.
• Strong multitasking: handle calls, SMS, and tickets simultaneously.
• Experience with ticketing software (Front, Zendesk, or Freshdesk).
• Experience with VoIP calling systems (Aircall, RingCentral, Dialpad, etc.).
• Tech-savvy and comfortable with multiple SaaS platforms (Slack, Notion, Google Workspace).
• Quiet, professional home office setup: noise-canceling headset, reliable high-speed internet, backup plan for power/internet outages.
• Proven track record of reliability (we will check references and work history).

Tip: If you are very experienced with Notion, reference this at the top of your application

Work Environment & Equipment Requirements
• High-speed wired internet (minimum 25 Mbps download / 10 Mbps upload).
• Backup connection or contingency plan (must be explained in application).
• Fast, modern computer capable of running multiple SaaS apps simultaneously.
• Professional noise-canceling headset.
• Quiet, distraction-free workspace for clear calls.

Operating Hours:
8AM - 8PM Eastern Standard Time (US)

Please submit in your application if you are flexible on which shift hours or if there are strong preferences.

Compensation
$7.50 USD / hour ($300 per week, full-time, paid weekly)

Starting rate: $7.50/hr. We conduct performance reviews every quarter. Based on quality, consistency, and initiative, pay will increase over time based on contributions. We are seeking someone for the long-run who will be able to adjust roles over time and grow with us.

- Long-term role with growth potential for top performers.
- Training provided on company workflows; you are expected to already be very strong in core support skills and software.

Application Instructions:
To apply, you must follow these steps. Applications missing any step will not be considered.

1. Subject Line: Start your email or application header with the phrase:
“Strong Support Muscle” (this shows you pay attention to detail)

2. Loom Video (mandatory, under 5 minutes): Answer the following 3 questions in English. (No other formats accepted; Loom only.)
• Q1: Which industry do you have experience in as a customer support specialist role?
• Q2: What excites you the most about tech? What tools do you most use? What AI do you use?
• Q3: Quickly walk us through your home office setup (internet speed, backup plan, computer, headset, and workspace).

Why This Role:

This is NOT a “starter job.” This is a premium support role for someone who takes pride in delivering excellent service, can think independently, and wants to be part of a growing US startup revolutionizing the moving industry. If you are reliable, professional, and committed, you will be treated as a valued long-term partner.