E-Commerce Virtual Assistant

We are a fast-growing e-commerce brand looking for a dedicated and detail-oriented Virtual Assistant to help support our customer experience and backend operations. You will be a key member of our team, helping us keep customers happy and things running smoothly behind the scenes.

Key Responsibilities:

Respond to customer emails professionally, kindly, and in a timely manner

Manage and track orders using our internal system and shipping platforms

Flag delivery issues, errors, or unusual patterns and report them to the manager

Reply to Facebook post comments and ---------- (mainly answering order questions)

In the future: help monitor social media accounts and post pre-made content

Keep tabs on Facebook ad library for other stores taking our content and help initiate DMCA actions

Help track inventory and report when items are low

What We’re Looking For:

Experience with e-commerce platforms (Shopify experience is a huge plus)

Strong written English, especially for customer service communication (MUST SPEAK AND WRITE IN ENGLISH)

Extremely reliable, proactive, and organized

Comfortable with learning new tools and following SOPs

Hours & Pay:

Part-time: 5 hours/day, 5 days/week (30 hours/week)

$600 USD/month (negotiable)

Long-term opportunity with potential to grow into a full-time role

If you're energetic, thoughtful, and eager to help customers while staying organized behind the scenes, we’d love to hear from you!