E-Commerce Operations Virtual Assistant

BEFORE YOU APPLY: This is an entry-level execution role. Please read the qualifications carefully.

We are hiring a highly detail-oriented and results-driven E-Commerce Operations VA to be the core engine behind our multi-platform sales strategy. An eager and proactive learner who embraces new challenges and independently seeks professional development opportunities. This hands-on role requires an organized professional who can manage the day-to-day tasks of our online stores. This is a prime opportunity to leverage your expertise with tools like Amazon Seller Central and Helium 10 to directly impact our sales efficiency and support our strategic growth goals.

What You’ll Do

- Product Listings: Create and optimize listings on Amazon, Walmart, eBay, Shopify; conduct SEO and ensure compliance.
- Performance Analytics: Track sales, impressions, conversions; use tools like Amazon Seller Central, Helium 10.
- Inventory & Orders: Manage stock levels, ensure accuracy, resolve order issues.
- Customer Service: Handle inquiries, returns, refunds; monitor reviews and boost satisfaction.
- Platform Expertise: Stay updated on platform changes, manage Storefronts, A+ Content, troubleshoot issues.
- Advertising & Pricing: Analyze trends, set competitive pricing, execute promotions like Lightning Deals.
- Product Launches: Coordinate listing setup, keyword targeting, and post-launch optimization.
- Market Research: Analyze trends, competitors, and opportunities for new products.
- Process Optimization: Develop SOPs, streamline workflows, implement automation.
- Collaboration: Work with design, logistics, and marketing teams; support strategic goals.

Requirements

- Proven experience (1-3 years) as an E-Commerce VA.
- Experience with full management of Amazon Seller accounts
- Experience with eBay, Shopify, Walmart, and Faire is ideal but not required
- Fluent in English both oral and written
- Very detail-oriented and organized
- Customer service minded
- Problem-solving skills for open-ended tasks
- A team player who is able to work effectively and collaboratively across all departments to meet goals and deadlines

Success in this role looks like

- Seamless Multi-Platform Management: Efficiently managing product listings, pricing, and promotions across Amazon, Walmart, eBay, and Shopify while maintaining accuracy, consistency, and compliance with each platform’s standards.
- Data-Driven Operations: Regularly analyzing sales performance, inventory levels, and conversion metrics using tools such as Amazon Seller Central and Helium 10 to identify trends and make proactive recommendations that enhance profitability and efficiency.
- Customer-First Mindset: Responding promptly and professionally to customer inquiries, returns, and feedback to maintain high satisfaction ratings and positive store reviews.
- Flawless Execution: Accurately handling daily tasks—product uploads, order monitoring, and issue resolution—while meeting deadlines and maintaining attention to detail.
- Process Optimization: Actively developing and refining SOPs to streamline recurring tasks, reduce errors, and improve operational flow.
- Collaborative Efficiency: Communicating clearly and working effectively with design, logistics, and marketing teams to align on goals and ensure smooth execution of campaigns and launches.
- Proactive Growth & Learning: Staying current with marketplace updates, platform tools, and new e-commerce strategies while continuously seeking ways to improve performance and expand skill sets.

Why You’ll Love This Role

- Fully Remote, Flexible Hours: Work from anywhere in the Philippines with a schedule that minimally overlaps U.S. team hours.
- Merit-Based Rewards: Your performance pay rewards and promotions are tied to your results and impact—no office politics.
- Clear Growth Paths: Choose between advancing into leadership or deepening your expertise.
- Skill Development Focus: Access coaching, online courses (Udemy), and stretch projects to build your career.
- Structured Process in Place: Standardize process to ensure consistency and measurability across E-Commerce and cross-departmental functions.

What We Offer

- Professional Development Budget: Company-sponsored training and learning.
- Inclusive Culture: Join a diverse team where every voice is valued and rewarded for contributions.
- HMO
- Equipment subsidy
- Office items reimbursement
- Annual performance-based pay increases
- Year-end bonus
- A comprehensive 1-month onboarding support ensures a smooth and effective start to your role.
- Annual company and team building event
- Team quarterly kick-off event

How to Apply

- Submit via this form: ---------- /app7NwwAXu0h3NTtW/shrrPhalrcg1fk795
- Only applications through the form will be reviewed.