Customer Support Representative (UK Fashion Dropshipping Store)

We are building a fast-growing fashion dropshipping brand and are hiring ONE Customer Support Representative to join us early and grow with the brand. Read carefully to the end to understand the salary/wage and to have a real chance to get hired!

This role is ONLY for someone who:

Has real experience in:
Fashion Dropshipping customer support
Shopify store support & backend handling
Using support templates & saved replies you already created
A big plus if you also have experience in Shopify product listing, as you may occasionally support that area if our product lister has limited availability or during higher workload periods.

If you don’t have both Fashion AND Shopify support experience, please do not apply.

We are not training from scratch — we want someone who can plug in and operate confidently from day one.


What you must already know & have

Min. 1 year experience in Fashion Dropshipping support
Shopify support operations (order edits, refunds, fulfillment view, tracking checks, tagging, etc.)
You already have support templates & standard replies
Strong written English (brand tone, friendly, calm energy)
Handling fashion-specific tickets:
Sizing / fit questions
Shipping delays & tracking follow-ups
Returns / exchanges / refund policies
Quality concerns & product expectations


Your mindset:
Understands fashion buyer psychology
Problem-solver, not a template robot
Calm, empathetic tone with customers
Proactive — suggests improvements not just tasks
Wants long-term growth, not gig-hopping


Responsibilities:
Handle customer emails / chat / social replies
Manage order lookups, tracking, refunds, exchanges
Use & improve support templates
Maintain customer satisfaction & brand voice
Keep communication organized and professional
Help build internal support structure as we scale



Schedule:
Start: Part-time hourly (low ticket volume at the beginning)
Move to: Full-time fixed salary + bonuses as store scales

We’re hiring early so you can grow into a lead support role, not just “a VA”.




Compensation & Growth Structure

We believe in being transparent and fair from day one.
This role starts part-time and remains primarily part-time even as the business grows — because fashion customer support simply does not require 8 hours/day unless a brand is operating at massive volume.

Starting Rate
$3/hour (paid weekly / bi-weekly)

Guaranteed Minimum During Ramp-Up
During the first 1–2 weeks, ticket volume may still be low.
To respect your time and commitment, you will receive:

Minimum guaranteed $20/week,
even if there are very few or zero tickets.
You will never be asked to stay online unpaid — your availability is compensated.


Growth Plan:
As ticket volume increases, your hours and pay will scale accordingly.
However, please note:
Fashion dropshipping support is realistically a high-responsibility, part-time role, not a constant 8-hour workload.
Even once we grow, typical maximum workload will be around:

~3–4 hours/day
5–6 days/week
(Depending on ticket volume)

If the business reaches a higher scale, the position transitions to a fixed monthly salary based on this realistic work volume — not a fake “full-time” promise.

You get:
Stability
Fair pay
Growth opportunity
Clear, honest workload expectations
No empty “full-time” promises
Already existing tea ---------- mbers with product lister and media buyer from PH


Please DO NOT apply if:
No Shopify experience
No Fashion dropshipping experience
You don’t have ready-to-use templates
You're applying to 20 jobs and want a side gig
You need training for basic customer support tasks

We're looking for someone who already knows the space.



How to Increase Your Chances of Getting Hired

We are only looking for someone with real experience — so show it.
To stand out and get priority in the hiring process, please include:
Templates / Macros / Saved Replies you already use
You can blur sensitive info
Screenshots or Google Doc link is enough
Screenshots of Shopify work you've done, such as:
Order updates / fulfillment page
Refund page
Editing orders
Tracking pages
Customer notes
Tags or internal comments
(Feel free to blur customer names)
Examples of stores you worked on
Store name OR blurred Shopify admin screenshots
Order history view (blur personal info)
Sample customer conversations
Just a few real examples (blur names + details)

Doing this shows:
You really have experience
You are confident in your skills
You can operate independently from Day 1

If you attach proof, your application will be reviewed first.