Virtual Assistant – Customer Support & Admin (Martial Arts School)

Company: YB World Taekwondo (Stamford, CT, USA)
Work Type: Part-Time (20 hrs/week to start, potential for full-time)
Schedule: U.S. business hours (Eastern Time)
Pay Range: $5–$6 USD/hour (depending on experience)
Start Date: ASAP

About Us

YB World Taekwondo is a family-owned martial arts academy in Stamford, Connecticut, focused on discipline, fitness, and community. We’re looking for a reliable Virtual Assistant to help manage daily communication with parents and students, organize admin tasks, and support the rollout of our new student management system (Kicksite).

Role Overview

You’ll handle incoming emails from parents and students, provide professional and polite responses, track inquiries, and assist with scheduling and administrative follow-ups. Over time, you’ll help us implement and maintain Kicksite, which will automate attendance, billing, and testing processes.

Responsibilities

Manage daily emails in Gmail (respond to inquiries, follow-ups, and scheduling questions)

Use provided templates to answer parent and student messages professionally

Track and categorize emails (billing, attendance, new student inquiries, etc.)

Maintain organized records using Google Sheets or Google Drive

Support Kicksite setup and data entry (uploading student info, class schedules, etc.)

Assist in preparing belt testing lists, certificates, and announcements

Communicate updates with instructors or management via Slack or Gmail

Qualifications

Excellent written English communication skills (clear and warm tone)

Strong attention to detail and organization

Experience using Gmail, Google Sheets, and Google Drive

Previous admin or customer support experience (preferred)

Familiarity with martial arts schools or Kicksite (a plus but not required)

Reliable internet connection and availability during U.S. morning to afternoon hours (EST)

Tools You’ll Use

Gmail

Google Sheets / Drive

Kicksite (training provided)

Slack (for internal communication)

Compensation & Growth

$5–$6 USD/hour to start (depending on experience)

20 hours/week with opportunity to expand to full-time

Long-term position with potential for increased responsibility (marketing emails, CRM, etc.)

How to Apply

Please send:

A short intro about yourself (why you’re interested in this role)

A short sample email reply to a parent asking:

“Hi, can you tell me when the next belt test will be and how much it costs?”

Your resume or list of relevant experience

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