CUSTOMER SERVICE REPRESENTATIVE

Job Description:

We are an established e-commerce brand seeking experienced Customer Support Representatives to join our growing team. In this role, you will be responsible for responding to customer emails promptly, accurately, and professionally.

Responsibilities:
• Respond to 35–50 customer emails per hour once fully trained.
• Follow structured Standard Operating Procedures (SOPs) when addressing customer inquiries, complaints, and refund/return requests.
• Deliver polite, professional, and empathetic communication aligned with our brand voice.
• Accurately log, categorize, and resolve support tickets.
• Escalate unclear or complex issues to the Customer Service Manager.
Training:
• Training will begin ASAP via Google Meet.
• Receive step-by-step guidance with the opportunity to ask questions throughout training.
• Performance will be evaluated after training before transitioning to regular hours.

Requirements:
• Minimum of 2 years’ experience handling e-commerce customer support emails.
• Strong written English skills with excellent attention to detail.
• Ability to follow scripts and SOPs precisely.
• Reliable internet connection and a computer suitable for consistent email handling.
• Availability to work 20–40 hours per week consistently.
• Ability to achieve and maintain 35–50 emails per hour after training (failure to meet this target may result in pay adjustments).

Compensation:
• $2 per hour during a 2-week trial period.
• Standard pay of $3 per hour after the trial.

Why Join Us:
• Stable, consistent hours with focus on around-the-clock support.
• Supportive team environment with clear, structured training.