Customer Service Representative

ROLE: Customer Service Representative – Local Food & Transport Account

Work Setup: On-site
Location: Alido, Malolos, Bulacan
Channels: Tagalog-English | Live Chat | Email | Calls

About the Role:
We’re hiring Customer Service Representatives (CSRs) to be the front line of our Food and Transport support operations. You’ll assist customers with their orders, handle basic inquiries, and ensure every interaction delivers fast, friendly, and reliable service — the TEXTS way. If you’re patient, professional, and passionate about helping people, this is the perfect opportunity to grow your career in a supportive and dynamic environment.

Key Responsibilities
1. Handle customer inquiries via calls, chat, and email in both Tagalog and English.
2. Provide accurate information and follow up on customer concerns.
3. Adhere to company SOPs and maintain professional communication at all times.
4. Proactively learn and improve service quality through continuous feedback and training.


Skills & Qualifications
1. Preferably 6 months of BPO or customer service experience (newbies welcome).
2. Strong communication skills in Tagalog and English.
3. Positive, respectful, and proactive attitude.
4. Willing to work onsite in Alido, Malolos, Bulacan.
5. Must have active Facebook, WhatsApp, and Viber accounts for communication.


How to Apply
Please send your resume with the subject line “CSR – Alido, Malolos” to: ???? ----------
Note: Initial interviews will be conducted via phone or WhatsApp — please include your active mobile number in your resume.