Full Time Virtual Assistant

we’re looking for someone who’s organised, proactive, and quick-thinking to join our small but fast-moving team. this role blends influencer outreach with customer relationship management — you’ll be the friendly, reliable face of our brand, building relationships with both creators and customers.

? responding fast, staying communicative, and working with urgency are absolutely essential in this role. if you prefer a slow pace or need long stretches without check-ins, this won’t be the right fit.

what you’ll do

a) influencer outreach & management

find and connect with nano- and micro-influencers (1k–10k followers) who align with our brand aesthetic and ethos

send dms to around 100 influencers per day, keeping everything organised in notion

pitch collaborations, communicate deliverables, and follow up to ensure deadlines are met

update our notion database with influencer details, content deadlines, and campaign results

keep communication clear and professional at all times

b) customer experience & service

respond to customer messages across email, instagram, tiktok, and other channels — ideally within one hour while online

handle queries and complaints with empathy and a brand-appropriate tone

monitor and improve our trustpilot reviews and overall customer satisfaction

manage customer emails, process requests, and escalate issues when needed

stay calm, clear, and solutions-focused — even when things get busy

c) organisation & project tracking

maintain an organised notion table for influencer campaigns, ugc content, and deadlines

tag and track content pieces so they’re easy to find and repurpose

stay on top of multiple moving parts without letting details slip — attention to detail and follow-through are crucial

d) other contributions

give constructive feedback on content and campaigns

suggest new influencer partnerships or marketing ideas based on trends

be flexible and happy to jump in on team priorities during launches or busy periods

about you

strong people skills — you can adapt your tone depending on the person, whether it’s a creator, a customer, or a tea ---------- mber. if you’ve read this far, include pink duck in your subject line (application title) so we know you’re detail-oriented and read instructions carefully.

organised, reliable, and naturally fast-moving — you manage multiple priorities without getting flustered

communicative — you keep the team updated and never disappear mid-task

a quick learner who applies feedback immediately

comfortable with structure and frequent check-ins (they’re there for support, not micromanagement)

resilient and adaptable — things change quickly, and you adjust without losing focus

humble and collaborative — open to feedback, no ego

marketing-aware — you “get” our brand vibe and can spot creators who fit it

genuinely enthusiastic about the brand and excited to help it grow

nice to have

experience in influencer marketing, customer service, or social media management

familiarity with tiktok, instagram, and influencer platforms

creative ideas for building relationships and brand presence