Customer Service Representative

We are a fast-growing entrepreneurial organization in the real estate industry. Our mission is to provide seamless, professional support to our investor clients from the beginning of their journey through property closing and beyond. We are seeking a dedicated, forward-thinking Customer Service Representative (VA) to join our remote team and be a key point of contact for our clients.

Role Overview:
As a Customer Service Representative, you will guide real estate investors through the entire process—from Purchase & Sale Agreement (PSA) through closing—and ensure a smooth handoff to property management. This role requires excellent communication skills, strong organization, and the ability to anticipate needs and solve problems before they arise.

Responsibilities:
Serve as the primary client contact, providing clear and timely communication.
Guide investors step-by-step through the transaction process from PSA to closing.
Coordinate with internal teams, lenders, title companies, and property managers to ensure deadlines are met.
Prepare, track, and follow up on documentation.
Anticipate client questions and provide proactive solutions.
Ensure a smooth transition of properties to management after closing.
Maintain accurate records of all client interactions.

Qualifications:
Master-level English proficiency (both written and verbal).
Highly organized with strong attention to detail.
Proactive problem solver who can think ahead and identify solutions.
Exceptional communication skills with the ability to simplify complex processes for clients.
Ability to work independently, manage multiple priorities, and meet deadlines.
Real estate knowledge or experience is a plus, but not required.
Previous experience as a Customer Service Representative, Client Success Manager, or VA preferred.

What We Offer:
Flexible, remote work environment.
Opportunity to grow with an entrepreneurial organization.
Training and support to ensure success in the role.