Sales Operations and Lead Management Specialist

About Us
We are a U.S.-based interior design firm that works with luxury real estate developers, builders, and agents to create beautiful, move-in-ready properties. Our approach blends luxury design with practical, turnkey solutions, leveraging our curated vendor partnerships and photo-realistic 3D visualization. Our growth hinges on our ability to respond instantly and communicate professionally.

We are seeking a highly proactive, fast-moving, and detail-oriented Sales Operations and Lead Management Specialist to join our team. Your primary mission is to provide immediate, critical leverage to the CEO by ensuring lightning-fast speed-to-lead, consistent follow-up, and taking full ownership of the sales proposal drafting process.

Key Responsibilities
The core function is to fix the "speed-to-lead" bottleneck and own proposal creation:

* Lead Triage & Speed-to-Lead: Be the first point of contact for all new inbound leads (website, Instagram, referrals). Triage and qualify these leads quickly to determine their fit (qualify, book for CEO/AE, or nurture). Ensure all new inquiries are responded to within minutes, not hours.

* Proposal Development & Ownership: Leverage AI and productivity tools to quickly draft, refine, and polish proposals, turning the CEO's notes into final, client-ready documents efficiently.

* Proactive Follow-up & Nurturing: Own the entire follow-up sequence for leads currently "in-flight," maintaining consistent contact to keep them engaged until a sales call is booked.

* Sales Calendar Management: Coordinate the CEO's and the Account Executive’s (AE’s) calendars, focusing on efficiently booking qualified sales calls.

* CRM Data Management: Maintain impeccable accuracy within Attio CRM to track lead status, follow-up activities, and proposal status.

Must-Have Skills & Requirements
* Attitude: Proven Proactive Stance & Fast Processing Speed. We need someone who anticipates needs, doesn't wait for instructions, and moves with urgency.

* Sales Process: Experience in a Sales Support/Operations Role. You must understand the sales pipeline: from initial inquiry to booked meeting to proposal delivery.

* Proposal/Writing: Exceptional Written Communication & Attention to Detail. The quality of your proposals is a direct reflection of our high-end brand.

* Technical: Experience utilizing AI tools (e.g., Gemini, ChatGPT, Claude, etc.) for business processes, content drafting, or workflow efficiency.

* Work Setup: Reliable internet connection and professional work environment. Must be available to work during Pacific Time hours (8am-3pm/4pm PT) for maximum coverage.

* Alignment with Company Core Values
- RELATE - Humility, collaboration, and fun in everything we do
- DELIVER - Strong work ethic and personal accountability
- DELIGHT - Commitment to exceptional client experiences
- DISCOVER - Passion for innovation and continuous learning