Guest Messaging: AIRBNB

We’re on a mission to become the most efficient Airbnb?management company in the world.

Managing 25 properties (and growing), we operate on transparency, reliability, accountability, and continuous improvement. Our overnight team is our secret weapon: while the U.S. sleeps, guest issues still happen. We solve them fast, document what we learn, and start each day with a zero?inbox and happier guests.


WE WANT SOMEONE WHO IS AMBITIOUS. If you are here for a temporary job. Do Not Apply. We are looking for permanent staff who want to learn how to be an "Oodist" (A member of the ooda team). The end goal is for you to learn this position then GROW and lead a team (with reliable increases in pay).


THE ROLE – Guest?Experience Virtual Assistant (Philippines, night shift)

You will be the first responder for guest messages, phone calls, and small emergencies. The hours will follow U.S. time zones and will almost always include at least one weekend day. We need you to be flexible as the exact schedule may shift with seasonality.

CORE RESPONSIBILITIES

-> Reply to every guest message within 10 minutes using our AI?powered inbox (we’ll train you).
-> Turn every actionable message into a properly tagged ClickUp task before the end of your shift.
-> Call guests or vendors when text is not enough; escalate real emergencies to the on?call manager.
-> Update property notes, FAQs, or process documents whenever you spot missing information.
-> Record a short end of shift summary so the day team starts with clear context.


WHAT SUCCESS LOOKS LIKE

First 30 Days
-> Comfortable with our AI inbox and ClickUp task flow.
-> Handling low?risk guest questions on your own while averaging under 12 minutes to first response.

First 60 Days
-> Clearing 100 % of the overnight inbox independently.
-> Capturing 98 %+ of actionable items as ClickUp tasks.
-> Submitting at least three suggestions to make the workflow faster or clearer.

First 90 Days
-> Operating with minimal supervision.
-> Training a backup VA on your core workflow.
-> Launching your first small process?improvement project.

KEY METRICS WE TRACK
-> Average first response time (goal: under 10 minutes).
-> Task capture accuracy (goal: 98 % or higher).
-> Guest review score on your shifts (goal: 4.8 / 5 or better).
-> Documented process improvements (goal: two per month).

QUALIFICATIONS
-> Two years of remote customer?service or Airbnb/Vrbo messaging.
-> Excellent written English that is clear, friendly, and mistake?free.
-> Comfortable making and receiving phone calls in English.
-> Able to learn new software quickly; experience with ClickUp
-> Reliable home office: at least 50 Mbps primary internet, LTE backup, uninterruptible power, quiet room.
-> Strong sense of ownership—if a problem appears on your shift, you either solve it or escalate it.

WHY THIS ROLE IS DIFFERENT
-> You will work with proprietary AI tools first—your ideas shape our tech.
-> Performance bumps up to USD 13 per month every time you hit agreed upon targets
-> Clear path: Guest Messaging - > Experience Coordinator.
-> Company culture rewards people who spot problems, propose fixes, and share what they learn.

COMPENSATION AND HOURS
-> Starting base pay PHP 45 000 – 60 000 per month (about USD 800 – 1 050).
-> Quarterly bonuses tied directly to the metrics above (up to 20 % of base).
-> Night shift hours: roughly 10 PM – 6 AM Philippine time, with weekend coverage expected.
-> 100 % remote contract, paid via Wise

THE HARD TRUTHS
-> Permanent night work, sometimes hectic peak?
-> Standards update often; if frequent change stresses you, this isn’t the fit.
-> Mistakes show up in public dashboards—accountability is real here.

HOW TO APPLY
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Reply below with the words : "I want to be part of the Ooda Family and I have submitted the form"