Sales Appointment Setter (Evenings & Weekends | U.S. Time Zone)

*Please read entire description before applying

About Us: We’re a fast-growing U.S.-based company in the home improvement and outdoor living industry, helping homeowners transform their spaces through high-quality products and exceptional service. Our team is passionate, people-driven, and dedicated to providing an amazing experience for every customer from the very first call.

We’re looking for a highly motivated and reliable Sales Appointment Setter to join our remote team. This role is perfect for someone with excellent English communication skills, a friendly personality, and a proven ability to turn inquiries into booked appointments.

Position: Sales Appointment Setter (Remote)
Schedule: Evenings and Weekends, U.S. Time (PST preferred)
Type: Full-Time (40 hours/week) or Part-Time (as agreed)
Pay: $4-$8/hour + performance bonus (based on booked appointments)

Responsibilities:
- Answer all inbound calls from leads and customers promptly and professionally
- Call back incoming and missed leads quickly and convert qualified leads into appointments
- Follow up with web form leads, messages, and inquiries via phone, text, and email
- Ask qualifying questions to determine fit before booking
- Schedule appointments for sales reps using our CRM (training provided)
- Maintain accurate records of all calls, conversations, and bookings
- Handle basic customer questions (training and scripts provided)
- Route or escalate complex issues to the appropriate tea ---------- mbers
- Follow up on no-shows and reschedules
- Use the CRM to document your activity
- Generate reports on lead flow using the CRM
- Monitor CRM for missing information and data accuracy
- Utilize Google sheets to compile and summarize data
- Deliver friendly, empathetic, and solution-oriented communication every time

Requirements

Excellent spoken and written English: clear, confident, and personable
Strong phone communication and active listening skills
Comfortable speaking with homeowners and following a conversation flow
Available during evenings and weekends (U.S. hours)
Stable internet connection and quiet workspace
Organized, reliable, and proactive
Experience in appointment setting, call center, or sales support preferred
Familiarity with CRMs (PipeDrive, HubSpot, or similar) is a plus

What We Offer:
Bonuses for performance
Steady, long-term role with room to grow
Paid training and full support
Work-from-home flexibility
Supportive, fun, and growth-minded leadership team

How to Apply:

Please reply with...

Your resume
A short voice recording introducing yourself and why you’re a great fit (instructions below)
Your speed test result (https://www.speedtest.net/)
Your availability in U.S. time and available start date.
To be considered for this position, you must complete all steps below.
Applications missing any of these items will not be reviewed.
We’re looking for people who follow directions and communicate clearly.

STEP 1: Voice Recording
Record a 1–2 minute audio using ---------- (or any voice recorder).
In your recording, please answer the following:
Introduce yourself: name, location, and background.

Tell us about a time you helped a customer who was frustrated or confused.
What do you believe makes a great first impression on a sales call?
Why do you want to work evenings and weekends (U.S. time)?
Pretend I’m a customer calling to ask about artificial turf installation. I’m hesitant and just want pricing. How would you respond to me on the call?

Upload your audio and include the Vocaroo link in your application message.

STEP 2: Short Written Test
Please write a short response (3–5 sentences each) to the following prompts:
A customer calls and says, “I just want pricing — can you give it to me?”
? How would you respond?


A lead misses their appointment. What’s your follow-up approach?

Describe what “excellent communication” means to you.


STEP 3: Technical Check
Take a speed test at speedtest.net and include a screenshot of your results.

Confirm your internet provider and backup plan if your internet goes down.

Confirm your available hours in Pacific Standard Time (PST).

STEP 4: Submission
Send everything (voice link, written answers, speed test screenshot, and schedule) to us within the OnlineJobs messaging.

What We’re Looking For:

Warm, natural, and confident voice
Fluent English with clear pronunciation
Empathy + ability to handle calls calmly
Attention to detail and ability to follow directions
Energy, curiosity, and professionalism

Next Step:
A member of our team will review all applications and reach out only if we feel it’s a strong fit to schedule a short introductory call.