Are you a Customer Service Specialist?

Job Duties and Responsibilities:

? Attracts potential customers by answering product and service questions; suggesting

information about other products and services.

? Maintains customer records by updating account information.

? Resolves product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution to

solve the problem; expediting correction or adjustment; following up to ensure

resolution.