Amazon FBA Account Manager & Reimbursement Ninja

Amazon FBA Account Specialist

We are seeking an experienced Amazon FBA Account Specialist to oversee daily operations and ensure the smooth performance of our Amazon Seller Central account. This role is ideal for a proactive, detail-oriented individual who thrives in a fast-paced e-commerce environment and is skilled in problem-solving, communication, and data accuracy.

As an Amazon FBA Account Specialist, you will be responsible for maintaining the overall health of the Amazon account, monitoring key performance metrics, resolving listing and order discrepancies, and managing reimbursements and claims to ensure maximum profitability and compliance with Amazon’s policies.

This is a full-time, permanent position within a growing e-commerce company.

Key Responsibilities

Manage all aspects of Amazon FBA account operations, ensuring compliance and optimal performance.

Monitor and address A-to-Z claims, performance notifications, and account health issues promptly.

Identify and fix stranded, unfulfillable, or inactive listings to maintain product visibility and sales continuity.

Oversee refunds, reimbursements, and discrepancy reports — including inbound reconciliation, damaged removals, and return follow-ups. If you're reading this put applesauce as your nickname in the google form to show you are paying attention to details.

Request and manage Amazon reimbursements for lost, damaged, or undelivered inventory.

Handle email correspondence with Amazon and internal stakeholders efficiently and professionally.

Update and maintain accurate product data, including cost, min/max pricing, and performance metrics in tools such as Seller Snap and Seller Board.

Prepare and manage case submissions for FBA discrepancies and monitor resolutions through completion.

Collaborate with the operations and purchasing teams to ensure data integrity, accuracy, and timely issue resolution.

Preferred Skills and Experience

2+ years of experience managing an Amazon FBA Seller Central account (required).

Strong understanding of Amazon’s FBA workflows, including reimbursements, performance metrics, and listing management.

Proficiency with Google Sheets, Excel, Google Drive, and Gmail.

Strong analytical and problem-solving skills, including data reconciliation and report creation.

Excellent written and verbal communication skills.

Ability to multitask, stay organized, and perform under pressure in a fast-paced environment.

Meticulous attention to detail and the ability to work collaboratively with cross-functional teams.

Qualified candidates are encouraged to submit their resume for immediate consideration.


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