Operations Manager & Personal Assistant to CEO

About Us:
We are a fast-growing fulfillment company with warehouse operations in China, serving eCommerce clients worldwide who sell globally. Our Chinese team handles daily logistics and communication, while we deliver reliable, efficient fulfillment and client satisfaction.

Role Overview:
We’re looking for a highly organized, proactive, and reliable Operations Manager & Personal Assistant to the CEO.
This role is a mix of business operations management and executive support — you’ll ensure the company runs smoothly day-to-day, act as the bridge between our Chinese warehouse team and clients, and directly assist the CEO in managing priorities, communication, and projects.

Key Responsibilities:

Oversee fulfillment operations between clients and our China-based warehouse team.

Maintain clear communication and follow-ups on all operational and client-related matters.

Track orders, inventory, and shipments; ensure all processes run smoothly and efficiently.

Identify and solve operational bottlenecks before they escalate.

Stay up to date with logistics, eCommerce, and fulfillment trends.

Support the CEO with scheduling, follow-ups, document preparation, and personal admin tasks.

Act as the CEO’s point of contact for both clients and internal teams.

Prepare weekly updates and performance reports.

Handle sensitive information with absolute confidentiality and professionalism.

Requirements:

Exceptional English communication (written & verbal).

Strong organizational and problem-solving skills; thrives under pressure.

Proven experience in operations, logistics, eCommerce, or as an executive assistant.

High attention to detail and accountability — nothing slips past you.

Comfortable coordinating across cultures and time zones.

Tech-savvy: proficient with spreadsheets, CRMs, and productivity tools.

Mandarin proficiency is a plus, but not required.

We Offer:

Competitive salary based on experience and capability.

Long-term growth potential in a global company.

Direct collaboration with the founder/CEO.

Fast-paced, international environment with real responsibility and autonomy.