Customer Service Representative (Real Estate Media Company)

Job Title: Customer Service Representative (Real Estate Media Company)
Location: Remote (Work From Home)
Schedule: Monday–Friday, 12 PM – 4 PM EST (20 hours/week to start)
Pay: $5/hour (with potential for a raise as the role grows into full-time)

About Us
Dream Home Shots is a fast-growing real estate media company serving agents across Maine and New Hampshire(and soon Canada!). We provide professional photography, videography, drone, and social media marketing services to help realtors showcase their listings and grow their brands. We are looking for a motivated, detail-oriented, and client-focused Customer Service Representative to join our team.

Role Overview
As the Customer Service Representative, you will be the first point of contact for our clients. You will manage incoming calls, texts, and emails, confirm appointments, follow up with past clients, and assist with daily scheduling tasks. You’ll also have opportunities to help with client outreach and occasional cold calls.
This is a part-time role starting at 20 hours per week, with the opportunity to grow into a full-time position as our business continues to expand.

Daily Responsibilities
All Day (TOP PRIORITY):
Monitor email and phone system for incoming calls/texts/emails.

Calls: respond immediately
Texts: respond within 5 minutes

Emails: respond within 30 minutes


Beginning of shift:
Clock in and send a “Good Morning” message
Resolve any pending/unresolved client requests from the prior day

Mid Shift:
Make confirmation calls for upcoming shoots
Handle drone authorization requests
Conduct “care calls” to current clients
Send follow-up texts to clients who haven’t booked in a while
Prepare the “Hot Sheet” for the following day

End of shift:
Wrap up tasks
Prepare for the next shift
Send End of Day Report


Skills & Qualifications
Excellent English (written and spoken) – clear, professional, and fluent

Strong customer service, communication, and outreach skills

Sales-minded with the ability to upsell services where appropriate

CRM software experience (we use Go High Level, but experience with something similar is helpful)

Strong problem-solving and decision-making ability

Excellent time management with proven ability to meet deadlines

Ability to stay calm and professional in high-paced or stressful situations

Comfortable with occasional cold calling



Benefits
Starting pay: $5/hour (20 hours/week)

Long-term, stable role with potential to grow into full-time (40 hours/week)

Work with a friendly, fast-moving U.S.-based team

Paid training with detailed Standard Operating Procedures (SOPs)

Opportunities for raises and expanded responsibilities as the company grows


How to Apply
If you are detail-oriented, professional, and excited to support a growing company, we’d love to hear from you.

We are ONLY taking applications via email in a VERY SPECIFIC way. Please provide EVERYTHING we ask for to be considered.

Please submit an email to ---------- with the subject “Application - Customer Service Representative” and include:

A short cover letter introducing yourself

Your updated resume

A short voice or video recording (1–2 minutes) introducing yourself and explaining why you’d be a great fit

Your internet speed

A picture of a pink elephant