VA short term rental

We’re looking for a proactive, detail-oriented Virtual Assistant who can handle both daily operations and business growth activities from guest communication and coordination to lead generation and cold calling for new property deals.

Key Responsibilities
1. Daily Operations & Guest Management

Monitor and respond to Airbnb / VRBO / Hospitable messages promptly and professionally.
Coordinate with cleaners and confirm arrivals and departures through cameras.
Verify property readiness before check-ins; handle mid-stay and post-checkout issues.
Assist in creating and maintaining property listings, pricing updates, and calendar syncs.
Manage refunds, claims, and guest complaints with tact and accountability.
Track daily activity logs, time entries, and cleaner invoices on Google Sheets.

2. Business Development & Lead Generation

Research property owners, real estate agents, and landlords with potential Airbnb-eligible units.
Conduct outreach via cold calls, emails, and social media to introduce our management services.
Generate leads, follow up consistently, and book discovery calls for the owner.
Maintain a CRM or tracker for all outreach activity and responses.
Help prepare pitch decks, pricing proposals, and onboarding checklists for new owners.

3. Marketing & Administrative Tasks

Manage basic content creation (photos, captions, reels) for our Instagram or listings.
Update Airbnb store links, upsell services (mid-stay cleanings, late checkouts, etc.).
Perform administrative duties such as document organization, data entry, and reporting.

Skills & Qualifications

1–3 years of experience as a Virtual Assistant in Airbnb / hospitality / real estate preferred.
Strong English communication skills (both written and spoken).
Confident with cold calling and lead follow-ups.
Familiar with tools like Hospitable, Breezeway, PriceLabs, Airbnb, Google Sheets, and WhatsApp.
Organized, reliable, and able to handle multiple properties across time zones.
Sales-driven mindset and ability to take ownership of results.

Performance Goals

Maintain 95%+ guest response rate within 1 hour.
Convert at least 10–15 qualified leads per month.
Ensure 100?curacy in calendar and cleaner coordination.
Maintain clear daily reporting and proactive issue resolution.