Customer Satisfaction Follow-up Assistant

About the Role
We are seeking a detail-oriented and personable Customer Satisfaction Follow-up Assistant to join our team. In this role, you will be responsible for following up with customers after they have used our software to ensure their satisfaction, identify any issues, and relay feedback internally to help us improve our products and customer experience. This position is ideal for someone with strong communication skills, a customer-first mindset, and a proactive attitude.

Key Responsibilities
- Conduct follow-up communications with customers via email and phone to ensure satisfaction.
- Gather and document customer feedback, issues, or suggestions accurately in Zoho CRM.
- Coordinate with Customer Support to escalate concerns or feature requests.
- Maintain a schedule for timely follow-ups across the customer base.
- Identify recurring feedback trends and contribute to monthly or quarterly reports.
- Ensure all interactions are professional, friendly, and aligned with our brand voice.

Job Requirements
Experience & Background
- 1–2 years in customer service, client support, or customer success roles.
- Familiarity with Zoho CRM and Zoho Desk.
- Skills & Abilities
- Excellent written and verbal communication.
- Strong active listening and interpersonal skills.
- Strong proficiency in English.
- Organized, detail-oriented, and dependable in follow-up tasks.
- Able to prioritize and manage multiple conversations or accounts at once.
- Tech-savvy and quick to learn new tools or platforms.

Work Style
- Proactive and self-motivated.
- Empathetic and genuinely interested in helping customers succeed.
- Comfortable working independently.

Preferred Qualifications
- Prior experience working with a software product environment.
- Basic reporting or analytics skills.

What We Offer
? Competitive pay.
? Supportive and collaborative team environment.

Compensation & Growth
- Starting at $4.00/hour
- Increase to $4.50/hour after a 45-day review
- Increase to $5.00/hour after a 6-month review (performance-based)
- Annual performance reviews with potential increases

How to Apply
Please submit the following:
- Resume + Cover Letter
- Internet Speed Screenshot – speedtest.net
- Typing Test Results – ----------
- A 2–3 minute audio or video intro about yourself and why you’re a great fit

Send your application and supporting documents to ----------
Subject Line: Customer Satisfaction Follow-up Assistant 2025
Only applicants who complete all steps will be considered.