HVAC Dispatcher

Company Overview: Alltemp is a leading provider of HVAC solutions dedicated to providing exceptional service and quality installations to our customers in Hawaii and California. We specialize in residential and commercial HVAC systems, as well as commercial refrigeration, offering comprehensive installation, repair, and maintenance services.

Job Description: We are looking for a reliable and detail-oriented Dispatcher to support the daily operations of our HVAC company. The ideal candidate is organized, has strong attention to detail, and can efficiently manage routine accounting tasks. The Dispatcher plays a critical role in ensuring efficient scheduling and coordination of service technicians, maximizing productivity, and delivering exceptional service to our customers. This position requires strong communication, time management, and problem-solving skills. This role is essential in keeping our processes running smoothly and supporting overall business operations.

Since this role is remote, reliable high-speed internet connection is required.

This role is required to work from 3pm to 12am Hawaii time, which is generally around 9am-4pm in the Philipines, and may change as required for Daylight Savings.

Responsibilities:
• Schedule and dispatch HVAC Technicians to service calls, installations, and maintenance jobs based on availability, skillset, and location.
• Communicate with customers to confirm appointments, provide updates, and follow up on service issues.
• Maintain accurate and up-to-date records of jobs dispatching software, ServiceTitan
• Collaborate with the service manager and customer service team to prioritize emergency calls and reschedule as necessary.
• Ensure that all service tickets are closed and invoices are sent out properly with detailed information and customer feedback.
• Properly schedule recalls as necessary
• Accurately and timely tag all incoming phone calls indicating the source of the call, reason for the call, etc.
• Assist with compiling closing documentation and paperwork for all required jobs and report issues to the customers and the rest of the dispatching team.
• Identify and gather correct documentation from each job.
• Assist with invoicing
• Send timely, accurate daily and weekly reports to the executive team as required
• Maintain a high level of professionalism and customer service in all interactions.
• Assist with special projects and initiatives as needed to support the overall goals of the company.
• Other responsibilities as assigned.

Qualifications:
• Proven experience in a dispatch, scheduling, or administrative role (HVAC or trades industry preferred).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent communication skills (written and verbal).
• Fluency in conversational and written English
• Proficiency with dispatching or CRM software (e.g., ServiceTitan, Housecall Pro, FieldEdge, etc.).
• Have basic computer skills and knowledge of how to use Excel.
• Ability to stay calm under pressure and resolve conflicts or unexpected challenges quickly.
• Strong attention to detail and a proactive mindset.