Operations Manager – Systems & Team Support (Full-Time | Remote)

About the Role

Ad Scaling is a paid-ads + systems agency. We’re hiring an Operations & Client Success Manager who acts like an account manager for the whole business—owning client communication, coordinating delivery, and improving internal systems. When you’re not with clients or prepping tasks for the team, you’re building/maintaining automations ( ---------- preferred) and smoothing day-to-day ops.
You also own lightweight hiring as we grow (or to replace tea ---------- mbers when needed).

What You’ll Own

Client HQ: Primary touch point; run weekly updates, pulse checks, and expectations.

Delivery Orchestration: Translate goals into ClickUp tasks; align owners, deadlines, SLAs.

Onboarding: Standardize checklists, gather access fast, ensure “first value” quickly.

Automation & Ops: Build/maintain scenarios in ---------- (Zapier/Sheets/Slack where needed).

Performance Oversight: Track account health (lead volume, CPL/CAC, creative pipeline); escalate risks early.

Issue Coordination: If client issues arise, you coordinate the team to resolution and keep stakeholders aligned.

People Ops (Hiring): Source, screen, and coordinate hires/replacements; run trial tasks; support onboarding.

Service Delivery Ownership: The overall success of our service delivery is your primary concern.

Must-Haves

2+ years account/ops/project management in an agency or service org

ClickUp, Slack, Google Workspace expert

---------- (or similar automation platform) experience

Excellent written & verbal communication; proactive ownership

Full-time availability in EST (8 hrs/day)

Nice-to-Haves

GoHighLevel experience

SOP building, hiring/onboarding flows

Exposure to paid ads/media workflows

What Success Looks Like

Clients feel led: 100% of accounts get clear weekly updates (Wins, Numbers, Risks, Next Steps).

Predictable delivery: ClickUp is clean; owners & due dates are current; on-time ?95%.

Fast onboarding: Access, pixels, calendars live quickly; time-to-first-value ? 20–30% in 90 days.

Issues handled fast: Risks flagged early; you coordinate resolution and communicate proactively.

Automation velocity: You ship ---------- improvements weekly with notes/changelogs.

Team capacity & hiring: You spot gaps and run lightweight hiring/replacements without disrupting delivery.

Retention & growth: Renewals protected; you surface simple upsell opportunities (new creatives, channel tests).

KPIs

On-time delivery ? 95%

Weekly client updates coverage 100%

Same-day response during EST 100%

Onboarding cycle time ? 20–30% (90 days)

Task reopen rate ?5%

Automation tickets closed /week (set after month 1)

Time-to-fill for replacements/new roles (target set with leadership)
Deliverables
Deliverables (What You’ll Ship & Own)


Client onboarding completed end-to-end (access, checklists, “first value” fast).


Weekly client updates (Wins, Numbers, Risks, Next Steps) sent & logged.


Clean ClickUp boards: owners, dates, SLAs; on-time delivery ?95%.


Issue coordination: triage client problems, align team, communicate resolution.


Performance tracking: maintain simple scorecards (lead volume, CPL/CAC, pipeline).


Automations: build/maintain ---------- (or similar) flows + changelog.


SOPs/process docs kept current in ClickUp/Notion.


Hiring support: post roles, screen, run trial tasks, onboard replacements/new hires.


Weekly Ops summary to leadership (what’s on track, risks, automation updates).
???? How to Apply:
Step 1: Fill out our application survey:
???? [ ---------- ]
Step 2: If shortlisted, we’ll invite you for an interview and short systems test.


If you're someone who loves building systems, keeping teams organized, and being the engine behind the scenes — we want to hear from you!