Full - Time Non - Voice Chat Advisor ( Exclusive for Filipino)

Join Our Team as a Full Time Non – Voice Chat Advisor!????

Are you passionate in guiding people and connect with them as you provide an exceptional customer service? Do you prefer a job where you are at the comfort of your home, can adapt and demonstrate a strong performance in digital environment where communication plays a crucial role? Then, this job is for you!

YOUR MAIN RESPONSIBILITIES:

• Provide a real time support to clients via online chat, addressing their inquiries, help them resolve issues, and give them guidance on what next step to make.
• Keep a friendly and empathetic tone while being professional to give the clients a good and outstanding customer service experience.
• Collaborate with team members to ensure a smooth service, provide quality work, and to effectively resolve issues that may potentially arise.
• Document interactions with precision and coordinate with the appropriate team for complex concerns and unresolve issues.

What We Are Looking For:

• Excellent Communication Skills: To have clear and articulated responses, be able to express ideas and advice to promote understanding and positive outcomes.
• Adaptability: Capable to address the needs, concerns, and inquiries of different clients and able to adjust to different environment and scenarios that different clients present.
• Problem – Solving Skills: Capable to handle and address different challenges with minimal supervision.
• Professional and Cooperative Demeanor: To ensure in maintaining professionalism and conduct themselves with respect and courtesy while keeping a goal and team- oriented attitude at work.
• Tech – Savvy: Capable of navigating chat platforms and a typing speed of 60-80WPM is required.

HOW TO APPLY:
If you feel like you are the right person for the job, send your resume and a brief cover letter ---------- with the subject line “Chat Advisor Application.”

We are excited to welcome you aboard as we redefine customer support one chat at a time!?