Vacation Rental Communications Specialist

Remote (Pacific Time hours) | 40-hour work week (8AM–5PM PT) | Starting at $880 per month + Paid Time Off

Who We Are: We are Seattle's #1 vacation rental management company, and our employees rarely leave us. We're a company with a heart—we believe in genuine connections with employees, and upholding a toxic-free culture where you can grow.

Why You Want to Work Here:
We've built something different. Here's what makes us stand out:
- Direct access to leadership — Your ideas are important, and they reach decision-makers immediately.
- Process improvements — We are creating a better company every day. Refining processes to make your job easier = more energy to think and do your best.
- We truly want you to grow — We promote employees purely based on results and you will have career planning with actual decision makers.
- 100% remote! — Work from literally anywhere, as long as your team can count on you during your shift.

What You'll Do in This Job:
The Guest Communications team is responsible for ensuring our properties are 5 stars. You will be:
- Responding to guest inquiries across multiple booking channels (Airbnb, Vrbo, direct bookings) with warm, detailed, and accurate information about our homes, services, and policies.
- Proactively anticipating guest needs, confirming reservations, verifying details, and providing personalized recommendations based on guest preferences.
- Communicating with property owners to relay guest feedback, answer questions, and maintain positive relationships with excellent follow-through.
- Coordinating with cleaning teams regarding schedules, special requests, and guest-reported issues to ensure seamless property turnover.
- Investigating and resolving guest complaints effectively, escalating complex issues when necessary, and documenting all interactions accurately.
- Gathering guest feedback to identify improvement opportunities and contributing to the refinement of internal workflows and knowledge base resources.

Job Requirements:
If you're the right fit for this job, these statements will describe you:
- I like getting every little detail right, every time.
- I care about keeping all parties happy by relaying the right information at the right time.
- I want the people I work with to be able to count on me.
- It’s important to me to finish what I begin.
- I don’t cut corners even when I have to deliver bad news.

To apply for this job, please email ---------- with your resume, a 30 second video introducing yourself and an assessment link will be sent to you. It takes about 20 minutes. Thank you!