Customer Support and Product Management

E-commerce Operations & Customer Support Specialist (Shopify Experience Required)

We’re looking for a highly organized and proactive E-commerce Operations Specialist to help manage and grow a rapidly scaling Shopify dropshipping business. This role combines customer service excellence, operational precision, and problem-solving to keep our store running smoothly and customers happy.

You’ll be directly involved in daily operations, product maintenance, and customer interactions, with the opportunity to expand into supplier management and team leadership as the business grows.

Key Responsibilities
1. Operations & Store Management

Monitor product listings, identify potential issues (inventory, pricing, descriptions, SEO), and proactively adjust them when needed.

Maintain a high operational standard — ensuring all listings, product images, and order flows function smoothly.

Track order fulfillment and ensure timely delivery through coordination with suppliers and logistics partners.

Keep documentation and workflows structured and up to date.

2. Customer Support (Dutch Market)

Respond to Dutch customer messages promptly and professionally through email or chat.

Resolve issues related to product orders, returns, and adjustments in Shopify or connected apps.

Provide accurate information and maintain a high customer satisfaction score.

3. Communication & Collaboration

Attend weekly progress meetings with the business owner to discuss key metrics, issues, and next steps.

Proactively share feedback and propose improvements to product listings, store processes, and customer communication templates.

Coordinate effectively with potential future team members (designers, ad specialists, suppliers) as the business scales.

Core Role Objectives

Complete all assigned tasks on or before deadlines.

Execute all store operations and campaign-related activities with minimal errors.

Ensure all deliverables meet the highest standard of quality and align with the brand’s tone and values.

Maintain a problem-solving mindset — identifying challenges before they escalate.

Growth Potential

This position is the central operational role within an upscaling Shopify brand.
As performance grows, responsibilities can evolve into:

Supplier & vendor management

Operational leadership and training of junior team members

Performance tracking across multiple Shopify stores

Requirements

Proven experience with Shopify (product management, order handling, customer support tools).

Strong written communication skills in Dutch and English.

Detail-oriented with a hands-on, solution-driven attitude.

Familiarity with dropshipping or e-commerce automation tools (DSers, Zendrop, CJ Dropshipping, etc.) is a plus.

Ability to work independently and take initiative.

Application Requirement

To apply, please include in your message:

Three Shopify stores you’ve worked for or managed.

A brief description of your role in each and how you improved performance or efficiency (e.g., conversion rate, order processing, customer satisfaction, etc.).

Any specific tools, automations, or workflows you’ve successfully implemented.

What We Offer:

Long-term, performance-based collaboration.

Flexible working hours.

Opportunities for professional growth in a scaling e-commerce business.

A collaborative, informal work environment where ideas are valued and initiative is rewarded.