Shopify Account Manager | Shopify Premier Agency | High Salary

About That Works

At That Works, we’re a tight-knit team of 25 e-commerce specialists dedicated to pushing the boundaries of what’s possible with Shopify. We focus on designing, building, and developing high-performing Shopify stores for 8- to 9-figure brands, providing a full suite of services from store creation to ongoing maintenance and Conversion Rate Optimisation (CRO) strategies that fuel sustained growth. As an Experienced Account Manager, you’ll be at the forefront of our success, managing high-profile accounts.

We’re on a mission to be the best (not the biggest) Shopify agency on the planet. We’ve grown 200% year-on-year and are committed to continuing this trajectory. We want A-players who are driven to help build this incredible business with us. In return, the right candidate will have fantastic opportunities for career progression and personal development.

Key Responsibilities

Own and Manage Key Accounts: Act as the primary point of contact for our top-tier clients, ensuring the seamless delivery of projects while providing an A* service that exceeds expectations.

Project Planning & Execution: Lead and coordinate with your dedicated pod of designers and developers to deliver projects on time, within budget, and aligned with the client’s strategic vision.

Maintain Operational Excellence: Work closely with the Operations Manager to monitor the performance your pod, ensuring quality and consistency across the team.

Strategic Client Engagement: Consistently seek ways to enhance client satisfaction, delivering proactive solutions and insights to add measurable value to their businesses.

Day-to-Day Responsibilities

Client Communication & Task Management:
Manage client calls, book in tasks, and work closely with the team to ensure projects are executed to the highest standards.

Quality Assurance:
(QA) Perform thorough reviews of completed tasks to maintain quality and ensure all client expectations are met prior to delivery.

Project Coordination:
Oversee our project management system, keeping tasks, deadlines, and resources well-organised across the clients you manage.

Resource Planning:
Effectively plan and allocate resources to meet client needs, balancing workload and priorities within your team.

Upselling & Growth Opportunities:
Identify potential upsell opportunities within your client base and collaborate with the team to develop tailored solutions that drive additional value.

Exemplify Account Management Excellence:
Build and nurture strong client relationships through clear, frequent, and effective communication, establishing trust and rapport with key stakeholders.

Leadership & Team Development:
Serve as a line manager for Account Managers, designers, and developers within your pod, providing mentorship and guidance to nurture their growth.

Requirements

In-Depth Shopify Knowledge: Comprehensive understanding of the Shopify platform and a genuine passion for e-commerce.
Proven Leadership Experience: At least 2 years in a similar role, managing client relationships and leading teams in an agency or e-commerce environment.
Strong Multitasking Abilities: Demonstrated capability to manage multiple projects and priorities effectively.
Positive Attitude & Proactive Approach: A “can-do” attitude with the drive to take initiative and deliver outstanding results.

Benefits

- 28 days leave (including UK Bank Holidays).
- Work alongside seriously talented people at That Works.
- Collaborate with fast-growing entrepreneurs and leading brands.
- Regular tea ---------- et-ups to strengthen our collaborative culture.
- Flexible working hours to support a healthy work-life balance.
- Rapid career progression opportunities based on merit and performance.