Dispute & Customer Support Specialist (eCommerce)

We’re a fast-growing eCommerce brand looking for an experienced **Dispute & Customer Support Specialist**.
You’ll handle chargebacks, disputes, and customer communication to keep operations smooth and win rates high.

**Responsibilities:**
- Manage disputes/chargebacks on PayPal, Stripe, Shopify Payments, Klarna, etc.
- Prepare and submit evidence packages to win disputes
- Handle customer support emails
- Identify dispute patterns and suggest improvements
- Maintain records and performance reports

**Requirements:**
? 2+ years of eCommerce dispute experience (shopify payments, stripe & paypal)
? Proven dispute win rate
? Experience with Shopify + payment gateways
? Excellent written English
? Reliable, detail-oriented, and proactive

**Bonus Points:**
? Experience with Gorgias/Commslayer

**What We Offer**
Competitive pay (based on experience)
Long-term growth opportunity
Supportive international team

**How to Apply:**
Send us:
- Short intro about your experience
- Your dispute success rate
- Availability (hours/day)
- Expected hourly salary (USD)
- Include in you message "ME!"