Full-Time Virtual Admission and Customer Service Officer

About the role

The Admission and Customer Service Officer is specifically responsible for ensuring all aspects of the enrolment process and customer service are managed to an excellent standard. The Enrolment and Customer Service Officer:
1. Assesses and verifies the student's enrolment information, ensuring it is correctly recorded in our systems.
2. Provides phone and email support to our clients who need help.
A high level of professionalism, efficiency and timely communication is integral to this role.

Duties include, but are not limited to:

1. Read and assess student enrolment information to ensure all information is correct.
2. Process students' enrolment in Origin Institute student systems,
3. Ensure all enrolment data is correctly recorded,
4. Inform our local staff if anything requires special attention.
5. Answer customer phone calls and process email inquiries efficiently.

We only consider the candidates who address the following key selection criteria properly in their application:

1. Proficiency in using office processing software such as Microsoft Office 365,
2. Proficiency in using the web browser and cloud CRM software,
3. Fluent in written and spoken English with proven customer service experience in processing email and phone inquiries efficiently and professionally,
4. Have your own computer with a dual-display setup,
5. Fast and stable internet connection,
6. Tertiary qualifications,
7. Be reliable and can work long-term,
8. Be available to work on a full-time basis,
9. Having the availability to work on Saturday will be preferred.

About the Organisation

Origin Institute is a fast-growing Registered Training Organisation specialising in building and construction training in Australia. We provide nationally accredited qualifications and short courses for both domestic and international markets in Australia. We help students to achieve their career goals by providing innovative learning experiences.