Supply Chain Manager

Hello,

We run a fast-growing eCommerce (dropshipping) business based in The Netherlands, and we’re looking for a Supply Chain Manager to join our team for the long term. There is significant growth potential for someone who consistently contributes and takes ownership.

About the Role

You will be responsible for maintaining and optimizing the entire supply chain process. You’ll manage our supply chain sheet and parcel tracking sheet, communicate actively with suppliers and (when needed) customers, and collaborate closely with the Customer Support team to resolve issues quickly and accurately.

Experience in fashion dropshipping is a must.

Key Responsibilities

Maintain the Supply Chain Sheet (daily):
Log and update all issues related to customers and/or suppliers, including status, cause, responsible party, and ETA.

Update the Parcel Tracking Sheet (daily):
Monitor delayed or long-transit orders and follow up with suppliers for updates or action.

Supplier & Customer Communication:
Proactively follow up on delays, backorders, or product issues. Ensure clear and timely updates to all stakeholders.

Handle Returns (Customer ? Supplier):
Coordinate the process, and monitor progress until refund or replacement is completed.

Request Price Adjustments:
Negotiate price reductions where possible and optimize margins on key products.

Quality Control:
Review product quality checks (photos, videos, QC reports), identify non-conformities, and take corrective action.

Process Improvement:
Analyse recurring issues (late dispatches, damaged goods etc.), improve SOPs, and implement preventive measures.

Coordinate with Customer Support:
Ensure support has accurate and up-to-date information on all customer cases.

Must-Haves

Excellent written and spoken English and strong communication skills.

Proven experience in fashion dropshipping (minimum 2 years in a supply chain or operations role).

Proficiency in Google Spreadsheets (data management, formulas, dashboards).

Highly organized, detail-oriented, and reliable in meeting deadlines.

Able to prioritize and escalate issues proactively (lost/delayed/damaged/return-to-sender).

Nice-to-Haves / Tools

Experience with Shopify (order management).

Familiarity with Re:amaze help desk software (for coordination with Support).

Use of ---------- for daily team communication.

Use of DeepL and ChatGPT for professional English communication.

Work Standards

Daily updates of both the Supply Chain Sheet and Parcel Tracking Sheet (by end of each workday).

Supplier responses must meet our 12-hour SLA.

No inconsistencies in communication — no duplicate messages, incomplete answers, or off-topic replies.

What We Offer

Detailed SOPs to follow.

Access to the Lead Customer Support for guidance and onboarding.

Long-term collaboration with room for growth and development.

Availability

Full-time (4-6 hours per day with room for growth).

Must be available to start immediately and attend weekly team calls.

Performance Policy

We operate under a three-warning system. Repeated mistakes that have already been addressed will result in contract termination after the third warning.

Interested?
Please reply with the word “WIN” if you’re interested.
Share similar experiences you’ve had and explain why you believe you’re a great fit for this role.

Looking forward to your application.

Thank you,
Melvin van Bussel