Client Support Engineer

Position: Client Support Engineer

Do you have a passion for solving problems, helping people, and making technology work seamlessly? ????
We’re looking for a Client Support Engineer who can deliver excellent support, build strong client relationships, and ensure our customers get the best experience possible.

Key Responsibilities:
Design, create, and maintain AI-driven conversational process flows for call centers.
Monitor system resources, identify performance issues, and provide troubleshooting assistance.
Serve as a trusted technical advisor, ensuring smooth integration with CRMs, dialers, and payment systems.
Provide on-site emergency support when necessary.
Collaborate cross-functionally with internal teams (IT, Dev, QA) to resolve complex issues.
Deliver an excellent client support experience by communicating clearly and professionally.
Perform other duties as assigned.

Required Skills & Knowledge:
Project Management skills, preferably within call center or enterprise environments.
Highly detail-oriented, organized, and capable of handling multiple priorities.
Excellent written communication skills (clear technical documentation, client-facing).
Strong understanding of logic-based scripting – comparable to advanced Excel.
Strong abilities writing persuasive call center scripts and flowcharting (Visio or Lucidchart).
JavaScript proficiency (beyond front-end websites, geared toward integrations and automation).
Familiarity with AWS environments, deployment, and services.
Strong grasp of networking concepts, troubleshooting, and terminology.
Experience with version control (Git or similar).
Ability to manage and work with Windows Server workloads (on-premises and hybrid/cloud).

Preferred Skills:
Knowledge of databases (schemas, queries, structure).
Experience with Linux servers, FTP, and web server environments.
Familiarity with C++/C#, PowerShell, or Python scripting.
Audio editing skills for improving call experience assets.
Six-Sigma training or certifications.·
4+ years of experience in Call Center Operations or similar environments.
Bachelor’s degree in computer science, information systems, or equivalent technical experience.
Experience in the BPO industry or customer support operations
Skilled in conversational scripting and creating smooth dialogue flows
Strong understanding of agent workflows and support systems