Remote Dispatcher & Bookkeeping Associate

Position Summary:
We are seeking a reliable and detail-oriented Remote Dispatcher & Bookkeeping Associate to support our main office operations. This role combines customer service, scheduling, and accounting support, ensuring smooth daily operations and excellent client experiences. The ideal candidate will be fluent in English, experienced with ServiceTitan and QuickBooks Online, and capable of managing multiple priorities in a fast-paced, remote environment. Experience working with 1-Tom Plumber or similar service-based companies is a strong plus.

Key Responsibilities:

Answer and manage incoming customer calls with professionalism and a service-oriented attitude.

Schedule and dispatch technicians for service calls, including coordination with 1-Tom Plumber teams.

Use ServiceTitan to manage jobs, track scheduling, and maintain up-to-date service information.

Handle Accounts Receivable (AR) tasks, including invoicing, payment processing, and follow-up.

Perform bookkeeping duties in QuickBooks Online, ensuring accurate financial and client records.

Assist with account reconciliations and monthly financial reporting.

Maintain clear communication with field staff and management to ensure workflow efficiency.

Provide general administrative support to the main office as needed.

Uphold the company’s standards for professionalism, reliability, and excellent customer service.

Qualifications:

Bachelor’s Degree in Accounting, Finance, or a related field required.

Minimum of 2 years of experience in dispatching, bookkeeping, or office administration preferred.

Proficiency in QuickBooks Online and ServiceTitan required.

Experience working with or dispatching for 1-Tom Plumber or other service/trade companies preferred.

Fluent in English (spoken and written) with excellent communication skills.

Strong organizational skills and attention to detail.

Ability to work independently and manage multiple tasks remotely.

Professional, dependable, and calm under pressure.

Reliable internet connection and quiet workspace for remote work.

Position Type: Full-time, Remote
Reports To: Office Manager / HR Department