Member Support Specialist

Vitable Overview
At Vitable Health, our team of engineers, clinicians, and operators is redefining how primary care is delivered to the 80 million Americans who are uninsured or underinsured.

We founded Vitable to solve a simple but urgent problem: healthcare is too complex and too expensive, yet everyone needs it. Our vertically integrated primary and urgent care program delivers high-quality, personalized care through a network of experienced nurse practitioners, available both virtually and in-home. We designed our plans to make concierge-level care accessible and affordable for everyone.

Vitable is growing rapidly and backed by world-class investors including Y Combinator, SoftBank, and First Round Capital, along with exceptional founders and operators such as Michael Seibel (YC, Twitch), Immad Akhund (Mercury), Allison Pickens (Gainsight), Jack Altman (Lattice), and Dan Folkman (GoPuff).

We’re building a team of passionate, mission-driven individuals who believe in transforming healthcare accessibility—and we’d love for you to be part of it.

The Role
As a Member Support Specialist at Vitable, you’ll play a key role in delivering a seamless, compassionate, and high-quality healthcare experience to our members. You’ll serve as the primary point of contact for members using our plans and services—resolving inquiries, coordinating care, and ensuring every interaction reflects Vitable’s mission of accessible, affordable care.
You will report directly to the Sr. Operations Manager and collaborate closely with both the Member Support and Provider Operations teams to drive member satisfaction and operational excellence.

Responsibilities
Deliver a delightful healthcare experience through exceptional customer service for new and existing members.
Engage with members via phone, email, text, and chat to resolve questions about appointments, prescriptions, lab work, and other aspects of their Vitable plan.
Identify and coordinate external resources for members who need services beyond Vitable’s scope of care.
Conduct proactive outreach to members and eligible employees to educate them on Vitable’s services and encourage utilization.
Recognize and communicate workflow issues or process gaps, and partner with leadership to explore solutions and improve efficiency.

Required Qualifications
Bachelor’s degree or equivalent work experience — we value your discipline, commitment, and work ethic.
1+ years of experience in customer service or operations — you’ve practiced solving problems and supporting others with empathy and efficiency.
Experience using CRM systems or similar tools — you’re comfortable navigating software platforms to track and manage member interactions.
Proficiency in both written and spoken English — you communicate clearly, thoughtfully, and professionally across all channels.
Strong collaboration skills — you work well with teammates, especially when navigating new challenges or processes.
Passion for healthcare and health equity — you believe everyone deserves access to high-quality, affordable care.

Schedule (PHT)
Training: Flexibility to work 9:00 PM – 6:00 AM PHT during the initial 2–3 weeks of training.
Work Schedule: Flexibility to adjust working hours as needed, with the option to work one of the following regular schedules:
Thursday–Monday: 9 PM to 6 AM PHT (next day)
Saturday–Wednesday: 12 AM to 9 AM PHT (next day)

Why Vitable?
You believe healthcare should be simple, accessible, and delightful for everyone.
You want to join an incredibly ambitious team to build the #1 company in healthcare for hourly waged employees.
You love working at a super-fast cadence with a great team and having fun while doing it.
We're remote-first with a national team!