Property Management VA (Phones • Data Entry • Tenant Support • Maintenance Dispatch)

Property Management VA (Phones • Data Entry • Tenant Support • Maintenance Dispatch)

Remote — Full-time — Work on U.S. CST hours (Mon–Fri, some rotating on-call)

About Us
We’re a U.S. property management company (single-family + small multifamily) that prides itself on fast communication, organized systems, and treating residents with respect. We use AppFolio, RingCentral, Google Workspace, and Slack.

The Role (Day-to-Day)

Answer inbound calls & return voicemails (RingCentral), create tickets, route to the right person, and log every interaction in AppFolio Management Software.

Data entry & admin: update resident/owner records, upload docs, post notes, tag tasks, and keep unit/lease data clean and current.

Tenant support: handle common questions (rent, portals, lease basics, showing info), follow clear scripts/KB, and escalate when needed.

Maintenance dispatch: triage issues, ask the right probing questions, create/assign work orders, schedule vendors, coordinate access, and follow up until completion; update residents and owners on ETAs.

Quality & reporting: daily queue clean-up, zero-backlog mindset, end-of-day status email, and simple weekly KPIs.

Grow into more: renewals prep, notice templates, listing refresh, vendor onboarding, light bookkeeping checks—based on performance.

Real Estate Marketing to new Owners. Google Ads experience a plus

Must-Have Qualifications

1–2+ years in property management, leasing, maintenance coordination, or U.S. real-estate VA work. Experience in triaging plumbing/HVAC/electrical calls is a big plus.

Strong spoken and written English; calm, professional phone presence; confident with de-escalation and empathy. (Call-center/tech-support style polish is great.)

Comfortable in AppFolio (or similar: Buildium/Yardi/Rent Manager), Google Sheets/Docs, and ticketing/work-order flow.

Process-driven: follows SOPs, documents everything, and closes the loop with residents/vendors/owners.

Typing 45+ WPM, accurate data entry, and strong attention to detail.

Zoo ---------- etings with staff


Home Office & Tech Requirements

Reliable laptop/desktop; noise-canceling headset; quiet, professional workspace.

Stable internet: minimum 10–25 Mbps download and solid upload (the higher the better for VoIP). Backup connectivity (secondary ISP or mobile hotspot) and power backup preferred.

VoIP-friendly setup (RingCentral or similar) and comfort using virtual call-center features (warm transfer, call logs, dispositions).


Schedule

U.S. Central Time (America/Chicago): 9 a.m.–5:00 p.m. CST, Mon–Fri.

Rotating after-hours maintenance line (with differential pay). Average two calls per CST evening. Calls lasting 10 minutes


Compensation & Perks

Competitive monthly pay (in PHP), and performance bonuses.

Training on our SOPs, AppFolio workflows, and maintenance triage scripts.

Long-term, stable role—with clear growth paths (renewals, listings, owner comms, ops).


How to Apply (follow all steps):

1. Email subject: PM VA – Your Name and position sent to ----------


2. Send CV (PDF) + 60–90 sec voice recording introducing yourself and describing a recent tough customer call you resolved (Google Drive link ok).

3. Include your internet speed test, PC specs, and backup power/ISP plan.

4. Answer briefly in your email body (3–5 sentences each):

How do you triage a “no heat” call at 9 p.m. in winter?

What AppFolio pages/fields do you update after completing a work order, and why? (Not a requirement if you are not familiar with the program)

A tenant says the vendor never showed, but the vendor claims they did. How do you verify and close the loop?