Customer Support Executive

We are a talent booking platform connecting verified talent with real opportunities in film, fashion, events, and campaigns.

We’re looking for a proactive and organized Customer Support Executive to handle day-to-day communication with our talent community, assist with social media posting and newsletter creation, and ensure all operational tasks are completed according to our SOPs.

While all tasks follow structured SOPs, we value initiative — we want someone who can think independently, problem-solve, and add value beyond routine execution.

This role requires strong attention to detail, excellent communication skills, and a hands-on attitude. You’ll work closely with the CEO and wider team to deliver a seamless and professional experience across all touchpoints.

Key Responsibilities

Customer Support & Communication
- Respond to inquiries from talent and clients via WhatsApp, email, and platform chat.
- Manage customer queries efficiently and escalate any issues to the CEO or relevant team.
- Maintain a professional, friendly tone consistent with bookd!’s brand voice.
- Track and record daily support interactions in our CRM system.

Operations & Daily Task Management
- Follow and complete daily SOP checklists (e.g., verifying new sign-ups, checking profile updates, reviewing open jobs).
- Ensure all support tickets and tasks are resolved within 24 hours.
- Liaise directly with the CEO each day to review priorities, open tasks, and follow-ups.
- Coordinate with the verification and account management teams as needed.

Marketing Support
- Assist with social media posting — scheduling content, engaging with comments/messages, and maintaining brand consistency.
- Support newsletter creation and distribution by coordinating with content and design teams.
- Track engagement metrics and report performance to the CEO weekly.

Reporting & Administration
- Prepare brief daily or weekly reports on completed support tasks.
- Document common user issues or FAQs to improve internal processes.
- Support basic data entry, content uploads, and platform monitoring tasks.

Requirements
- 1–3 years’ experience in customer support, virtual assistance, or marketing coordination (preferred).
- Excellent written and spoken English.
- Strong organization and follow-through — must be reliable with deadlines.
- Familiarity with tools like Xero, GHL, WhatsApp Business, Canva, and Google Workspace (training provided).
- Experience with social media scheduling and basic content management is a plus.
- Able to work independently and communicate confidently with management.

Working Hours

Full-time, remote role (Philippines-based preferred).
Daily check-in with the CEO for task alignment.
Must be available during core working hours (GMT+8)- 10am-6pm.