Customer Support Representative (UK Market)

We run an eCommerce dropshipping business with a fashion store operating in the UK market.

We are looking for a long-term Customer Support Representative to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to the company. We are seeking candidates that will represent the company with professionalism, empathy, and dedication to solving problems — not just following scripts.

Essentially, this is a Customer Support role where you will follow a clear process to keep our customers satisfied, while showing initiative and independent thinking when improvements are needed. Once you understand every step, the work will become straightforward and rewarding.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Shopify (eCommerce platform)

Zoho Mail (customer communication)

Slack (team communication)

DeepL (translation tool)

---------- (task management and reporting)

Google Sheets

RESPONSIBILITIES:

Handling and resolving customer complaints with professionalism and empathy

Managing refunds and reshipments directly in Shopify (creating replacement orders, processing refunds, tagging orders)

Responding to customer emails regarding tracking numbers, order status, returns, FAQs, and product issues

Reporting and updating the CS Manager regarding any escalations (e.g., damaged products, delays, incorrect shipments)

Contributing to internal documentation and suggesting improvements to support workflows

Maintaining response times under 24 hours and ensuring accuracy, consistency, and clarity in every reply

Upholding a formal yet warm communication tone suitable for our UK customers

WE WILL PROVIDE YOU WITH:

Full video training

Step-by-step SOPs to follow

Access to the CS Manager for guidance and feedback

REQUIREMENTS:

Fluent English (both written and verbal) — excellent writing accuracy is essential

Minimum 2 years of experience in Customer Support for eCommerce

Strong problem-solving attitude — we want people who think, not robots who follow steps blindly

Organized, motivated, and able to take ownership of their work

Available for weekly team calls and daily check-ins via Slack

Ability to use DeepL when necessary to understand or translate customer emails

Not currently working full-time elsewhere

Willing to start part-time and move to full-time (40 hours/week) after trial period

Comfortable working in EU time zone

COMPENSATION:

Starting rate: $4 USD/hour

Part-time initially ? full-time after the trial period

Long-term position with consistent workflow and opportunities for growth

HOW TO APPLY:

Please respond with:

A short summary of your relevant customer service experience (especially with Shopify-based stores)

Why you believe you are a good fit for this position

The keyword BLUE-SELF-SOLVER at the very beginning of your application (applications without this keyword will not be considered)

We look forward to hearing from you and welcoming a new proactive, detail-oriented member to our Customer Support team.

Thank you.
Lorenzo