Ecom Online Customer Service Position (Part-Time)

About This Role
We’re looking for a Customer Service Representative to join our growing remote team and provide top-notch support for our Shopify store.

You’ll be the friendly, reliable voice behind our brand, helping customers with orders, refunds, and inquiries, while ensuring every shopper has a smooth and positive experience. If you’re empathetic, detail-oriented, and love solving problems, this role is for you.

What You’ll Do
- Respond to customer inquiries via email, live chat, and social channels (FB, IG etc.)
- Process orders, assist with refunds, exchanges, and tracking updates
- Coordinate with management, fulfilment team and suppliers to resolve customer issues quickly
- Keep internal notes, response templates, and macros up to date
- Identify and escalate recurring concerns to management
- Deliver friendly, professional, and solution-focused communication

What We’re Looking For
- 1–3 years of Shopify E-Commerce support experience
- Strong written English (tone, grammar, and clarity are essential)
- Comfortable with tools like Gmail, Brandwise, Google sheets, Shopify
- Reliable internet connection and backup power source
- Part-time availability (10 hrs/week) with PST hours overlap (PH morning)

Bonus Points If You Have
- Hands-on experience with Brandwise
- Supported multiple Shopify stores or e-commerce brands
- Confidence in updating spreadsheets and tracking performance metrics

Compensation & Schedule
- $3–7 USD/hour (based on experience)
- Part-time, Monday to Friday (2hrs daily with potential for more hours as we grow)
- 100% Remote, long-term opportunity

How to Apply
To be considered, please fill out my google form below, Only applicants who complete all steps will be considered:

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