Head Administration

Oyinnstouch LTD is a growing Afro hair salon brand with branches in Plumstead and Chatham, known for quality braids, wigs, and natural hair services. We’re expanding our remote operations and looking for a reliable, detail-oriented Head Administrator to manage bookings, client communication, and daily admin tasks from home.

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Role Overview

You’ll oversee all client bookings, handle messages across platforms, and ensure smooth coordination between clients, stylists, and management. This role requires excellent English, strong organisation, and confidence using Wix and other digital tools. You must be easy to teach, proactive, and able to work independently while following salon systems.

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Key Responsibilities
• Manage client bookings and payments via Wix.
• Respond promptly and professionally to DMs, emails, and messages.
• Confirm appointments, send payment links, and handle reschedules or cancellations.
• Communicate updates between stylists, clients, and management.
• Track bookings, deposits, and client records accurately.
• Escalate issues or client concerns to the Head of Operations when needed.

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Requirements
• Excellent spoken and written English.
• 1–2 years of administrative or bookings experience (salon or service-based preferred).
• Confident using Wix, Google Sheets, and WhatsApp Business.
• Strong attention to detail, reliable, and responsive during UK hours.
• Easy to train and adaptable to new systems.
• Stable internet connection and quiet workspace.

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Hours & Pay
• Fully remote, 40 hours per week (must be available during UK business hours).
• Competitive monthly salary, based on experience, with growth opportunities.