Community Engagement & Customer Journey Coordinator (Full-Time)

Position Overview

This role blends onboarding, relationship management, and community engagement.
You’ll ensure that every new student has a great first experience — from their onboarding call, to their first post in the community, to their continued progress in the Unbreakable Bond program.

You’ll monitor activity inside CC360, track customer milestones, communicate with the sales and support teams, and make sure the entire student journey feels personal and consistent.




About Steady Horse

Steady Horse is an online horsemanship education brand that helps riders build confidence, safety, and connection with their horses through calm, relationship-based training.

We’re looking for a Community Engagement & Customer Journey Coordinator — someone who loves helping people feel seen and supported. You’ll be the heart of our student experience, guiding new members from the ---------- nt they join, tracking their progress, and making sure they feel welcomed and connected.




Key Skills
• GoHighLevel / CourseCreator360 (CRM Management)
• Community Management & Customer Engagement
• Written Communication / English Fluency




Responsibilities
• Host or assist with onboarding calls and guide new students through the Steady Horse portal and community.
• Update customer stages inside CC360 (Opportunities tab / Elite Customer Journey).
• Add notes and progress updates to student profiles after onboarding calls.
• Download, trim, and upload coaching replays (basic video editing only).
• Post replays and transcripts to the Vault and the Community discussion board.
• Tag users and celebrate participation after each session.
• Communicate with other tea ---------- mbers (support, trainers, and sales) to ensure smooth student transitions.
• Encourage engagement by replying to posts, welcoming new members, and keeping discussion threads active and positive.
• Schedule weekly community posts (Win Wednesday, Tip Tuesday, etc.).
• Coordinate community announcements such as upcoming webinars, replays, or new lessons.
• Ensure all posts are clear, warm, and on-brand with Steady Horse’s tone and mission.
• Track community questions or confusion and flag them to the operations team for improvement.
• Submit daily reports to your assigned Slack channel summarizing key student updates, community highlights, and issues needing attention.

You’ll be helping new students feel welcomed, guiding them through their first steps inside the Steady Horse community, and making sure no one slips through the cracks in their journey.

Attention to detail is key — you’ll be tracking member milestones, posting replays, and encouraging interaction in our private forum. It’s a relationship-centered role, so genuine warmth and reliability matter more than robotic replies.




Qualifications
• Strong written and spoken English (you’ll be communicating directly with customers).
• Prior experience using GoHighLevel or CourseCreator360 preferred.
• Experience managing online communities or support groups a plus.
• Basic video editing skills (cutting, trimming, adding intros/outros, and simple exports).
• Organized and detail-oriented with consistent follow-through.
• Able to work U.S. hours (Texas time zone) to stay aligned with the team.
• Comfortable using Zoom, Google Drive, and Slack.
• Friendly, reliable, and proactive — someone who takes ownership of the student experience.
• Training provided on all Steady Horse processes and systems.




Technical Requirements
• Reliable computer and internet connection (at least 25 Mbps download / 10 Mbps upload).
• Quiet, distraction-free workspace for calls and meetings.
• Must be comfortable working with video uploads, transcripts, and CRM tools.




Other Duties as Needed

This role may occasionally include related tasks such as:
• Updating weekly tea ---------- eting agendas and notes.
• Assisting with customer follow-ups after webinars.
• Supporting special projects, launches, or live event weeks.
• Add "Charmander" to your subject line when you apply so we know you read carefully.
• Uploading or organizing additional training materials in the Vault.

Flexibility is key — tasks may change as the company grows.





Schedule & Pay
• 30 hours per week (U.S. business hours).
• Paid weekly every Friday (U.S. time) via PayPal.
• Communication and reporting through Slack and Google Drive.





How to Apply

To apply, please send:
• A short introduction about yourself and your community or support experience.
• A description of your past experience with GoHighLevel, CourseCreator360, or video editing.
• Your current internet speed (from speedtest.net).
• Your weekly availability and timezone.