Client Success VA (Apartment Tour Scheduler & Lead Qualifier) — Texas

Overview

You’ll manage incoming leads from Instagram, TikTok, and FB Marketplace.
Your job: qualify renters, create apartment lists, schedule tours, and handle friendly follow-ups until they lease — all text/email, no cold calling.

Your Role

Respond to new DMs & messages within 3 minutes

Qualify renters (budget, move-in date, pets, credit, area)

Send & manage apartment list links

Schedule tours via property portals or email

Follow up 7–10× per lead until lease signed

Log all leads, updates, and outcomes in CRM Sheet

Tools

Instagram DMs, Gmail, SparkAPT, Google Voice, Google Sheets, Smart Apartment Data (training provided)

Bonuses

$50 per signed lease after Tayiba is paid

Monthly bonus if 15+ leases closed via your pipeline

Primary Skills (must-have):

Customer Service & Communication (fluent written + spoken English)

Lead Qualification & Follow-Up (knows how to ask right questions without being pushy)

CRM & Pipeline Management (Google Sheets or GoHighLevel experience)

Email & Chat Support (Gmail, Instagram DMs, Facebook messages)

Appointment Scheduling (Calendly, email coordination with leasing offices)

Data Entry & Organization (keeping all leads updated, tagged, and logged properly)

Attention to Detail (zero typos, accurate notes per client)

Fast Typing Speed (must respond quickly to new messages)

Secondary Skills (nice-to-have):

Real Estate or Leasing Knowledge (understanding budgets, lease terms, move-in specials)

Familiar with Texas markets (Houston, Dallas, Austin, San Antonio)

Social Media DM Management (comfortable replying inside Instagram and Facebook)

Text Message Automation Tools (Manychat, GoHighLevel, etc.)

Basic Research Skills (finding new properties, verifying prices or specials)

Soft Skills (personality traits):

Friendly and empathetic (makes renters feel comfortable)

Quick learner & process-oriented (follows SOPs without constant supervision)

Excellent written communication (sounds like a real person, not robotic)

Professional under pressure (doesn’t panic with 20+ leads at once)

Reliable and punctual (consistent working hours, responds within minutes)
Tools Experience

Gmail, Google Sheets, Google Drive, Instagram DMs, Facebook Messenger, GoHighLevel (bonus), Smart Apartment Data (training provided), Calendly, Canva (for sending lists with branding)


To Apply

2-min Loom describing your customer service or real-estate experience
Screenshot of your internet speed
Confirm daily working hours in CST