Customer Service/Experience Rep ASAP

We want to hire someone who loves customer experience and serving people ASAP.

We sell the best product in our industry - but we haven't been giving them the best experience. (you'll love our product.)

If you want to, please send a quick video of yourself explaining why you think you'd be a good fit for this job.

What You’ll Do

1. Respond to customer inquiries via email, live chat, and social channels
2. Process orders, refunds, exchanges, and tracking updates
3. Coordinate with fulfillment teams and suppliers to resolve issues efficiently
4. Maintain and update internal notes, response templates, and macros
5. Identify recurring customer concerns and escalate insights to management
6. Deliver friendly, professional, and solution-focused communication at all times

What We’re Looking For

1–3 years of experience in Shopify e-commerce customer support
Strong written English with excellent tone, grammar, and clarity
Comfortable using tools such as Gmail, Google Sheets, Slack, Shopify, Zendesk, Re:Amaze, or Gorgias
Reliable internet connection with a backup power source
Full-time availability (40 hours/week) with PST hours overlap (PH daytime or early PST)

Bonus Points If You Have

Hands-on experience with Re:Amaze or Gorgias
Supported multiple Shopify stores or e-commerce brands
Comfortable updating spreadsheets and tracking basic performance metrics
How to Apply

To be considered, apply to this link : ----------

Only applicants who apply on the link will be considered.