Virtual Assistant

Administrative Assistant (Full-Time, Remote)
- Direct Hire Opportunity (No Agencies/Middlemen)
- Monday–Friday | 9:30 AM – 6:30 PM EST (1-hour unpaid lunch break)
- $5/hour | 40 hours per week | with time tracker | You will be paid weekly
- Remote | Start ASAP
- US Federal Holidays are observed

We are a reputable, results-driven collections company known for professionalism and integrity in every case we handle. We are recognized for our consistent compliance with state and federal collection laws and our commitment to fair, ethical practices.

We seek a detail-oriented and dependable Administrative Assistant to support our communication, coordination, and collections operations. This is a full-time, long-term role suited for someone with strong communication skills, a professional tone, and excellent attention to detail — especially when dealing with legal and financial information.

Responsibilities (Initial Scope)
• Answer inbound and outbound calls via RingCentral for all client, potential client, and debtor communication.
• Speak with potential clients — gather information, set expectations, and maintain professionalism.
• Call/Email/Text debtors regarding missed or defaulted payments respectfully yet firmly (following office protocol) and in accordance with the Fair Debt Collection Practices Act (FDCPA).
• Send and manage emails with clients, potential clients, and others.
• Conduct follow-ups by phone or email to ensure consistent communication and case progress.
• Update and navigate records in Simplicity Collect App (training will be provided).
• Handle and edit PDF documents in Adobe Acrobat — mainly preparing client contracts.

NOTE: Additional responsibilities will be assigned early next year as you become familiar with the firm’s systems and legal workflow.

Qualifications
• Exceptional attention to detail, especially when reviewing legal or financial documents.
• Clear, professional spoken and written English (neutral or US-friendly accent preferred).
• Confident phone presence and ability to stay calm with clients or debtors.
• Organized, reliable, and comfortable following checklists and procedures.
• Reliable internet connection, quiet workspace, and headset for daily calls.
• Willingness to learn new tools.
• YOU MUST BE PRESENT DURING YOUR ENTIRE SHIFT. THIS IS A FULL-TIME POSITION — IF YOU CURRENTLY HANDLE OTHER CLIENTS OR FREELANCE WORK, PLEASE DO NOT APPLY. WE VALUE CONSISTENCY AND COMMITMENT, AND WE WILL KNOW IF YOU DIVIDE YOUR TIME.

Tools You’ll Use
• RingCentral – official office phone system for business-related calls, fax, and voicemails
• Company Email – official channel for business correspondence with clients, potential clients, debtors, and other third-party communication.
• Simplicity Collect App – for tracking accounts, clients, and cases (training will be provided)
• Adobe Acrobat – for legal document editing and file management
• Slack and WhatsApp – internal communication and task coordination channels

How to Apply
1. Send your résumé/CV and a 3-minute video introduction to: ----------
2. Use the subject line: Admin Assistant – [Your Name] – [City/Country]

Video Format Guidelines:
• Maximum 3 minutes with clear audio.
• File name: Lastname_Firstname_AdminAsst.mp4
• Attach directly or share via Google Drive / Dropbox (ensure permissions are open).

3-Minute Video Questions
• Who are you, where are you from, and what’s your experience in administrative, customer service, or collections work?
• How would you answer a professional business call? Give a sample greeting.
• Describe a time you handled a frustrated or emotional caller.
• Confirm your availability (9:30 AM–6:30 PM EST), internet stability, backups, and workspace setup.
• Share how you’ve used feedback to improve your work.
• How comfortable are you with reading statutes, laws, and legal matters?