Amazon FBA Account Manager

Amazon FBA Virtual Assistant

About the Role

We're seeking an experienced Amazon FBA Virtual Assistant to serve as an operational partner in our e-commerce business. We need someone who can think critically, spot problems before they escalate, and take ownership of the systems that drive our business forward.

You'll manage Seller Central operations, maintain data tracking systems, conduct research, and handle customer communications while thriving in a fast-paced, data-driven environment.

Key Responsibilities

Amazon Seller Central Operations
- Monitor account health daily and resolve listing violations (trademark, property violations, policy complaints)
- Handle stranded inventory and reactivate ASINs
- Extract and organize Amazon reports (Business, Advertising, Inventory)
- Conduct listing checks and implement solutions
- Stay updated on Amazon policy changes

Data Management
- Maintain Google Sheets for inventory, advertising, sales metrics, and PPA calculations
- Build Notion dashboards for project tracking
- Create financial projections for new products
- Organize Google Drive with proper structure
- Include "PD" in subject line if you've read this carefully.
- Generate weekly/monthly performance reports
- Track KPIs: ACoS, conversion rates, inventory turnover, seller feedback

Research and PPC
- Conduct keyword and product research following SOPs
- Analyze market trends and provide recommendations
- Manage Amazon PPC campaigns via bulk files
- Monitor performance and adjust bids/budgets
- Identify underperforming keywords and negative keyword opportunities

Customer Communication
- Send professional messages regarding refunds/returns
- Submit review requests (Amazon TOS compliant)
- Develop strategies to improve seller feedback ratings
- Handle customer inquiries

Content Management
- Manage A+ Content creation and updates
- Use AI tools for product image generation
- Basic Shopify maintenance (if applicable)

Required Qualifications

Must Have:
- 2+ years Amazon FBA experience (VA, seller, or agency)
- Advanced Google Sheets skills (VLOOKUP, INDEX/MATCH, SUMIFS, pivot tables)
- Deep Seller Central knowledge
- Experience with Helium 10 and Sellerboard
- Track record resolving listing violations and account health issues
- Understanding of Amazon PPC and bulk file management
- Exceptional attention to detail
- Strong analytical and problem-solving skills
- Excellent written English
- Self-motivated and organized

Preferred:
- Expert Google Sheets (macros, scripts)
- Notion and Shopify experience
- AI tools familiarity (ChatGPT, Midjourney, Canva)
- Inventory forecasting background
- Experience scaling 6 to 7-figure Amazon businesses

Tools You'll Use

Daily: Amazon Seller Central, Google Sheets, Helium 10, Sellerboard
Regularly: Notion, Google Drive, Excel, AI image tools
Occasionally: Shopify, Chrome extensions

Work Details

Schedule: Flexible with overlap during 12PM-8PM PHP time
Communication: Daily check-ins, weekly updates
Response Time: 2-4 hours for urgent issues
Compensation: Competitive rate based on experience + performance bonuses
Benefits: Flexible remote work, growth opportunities, training access

How to Apply

Submit:
1. Resume/CV with Amazon FBA experience
2. Cover letter including:
- Google Sheets experience (specific formulas you use)
- Examples of listing violations resolved
- Familiarity with Helium 10, Sellerboard, other tools
- Approach to solving 3.0 seller feedback rating
3. Work samples:
- Google Sheets screenshots (data removed)
- A+ Content examples
- Case studies/metrics from previous roles
4. Computer and internet specifications

Subject Line: Amazon FBA VA Application - [Your Name]

Applications without these requirements will not be considered.