Customer Service Representative for E-Commerce platform (Night Shift – Full-Time, Remote)

Schedule (Philippine Time):
We are hiring 2 full-time Customer Service Representatives for the following shifts:
• Position 1: Monday to Friday — 11:00 AM to 7:00 PM PHT
• Position 2: Monday to Friday — 3:00 AM to 11:00 AM PHT



About the Role

We’re looking for dedicated, detail-oriented, and customer-focused individuals to join our growing e-commerce team.

As a Customer Service Representative, you’ll be the voice of our brand across eBay, Whatnot, and Amazon, helping customers with their orders, resolving issues efficiently, and maintaining a high level of professionalism in every interaction. You’ll also communicate with our internal team through ---------- for daily coordination and updates.



Key Responsibilities
• Respond to customer messages in real-time across multiple platforms
• Write personalized, natural, and professional replies (no canned or AI-generated responses)
• Handle inquiries about orders, shipping, returns, and general product questions
• Escalate issues to the internal team when needed and follow up until resolved
• Maintain brand tone, excellent grammar, and consistency in all communication
• Prepare end-of-shift summaries and ensure all tickets are closed or properly handed off



Qualifications
• Excellent written English and communication skills
• Prior experience in customer service or handling online selling accounts (eBay, Amazon, Whatnot experience preferred)
• Familiarity with ---------- or willingness to learn quickly
• Strong multitasking skills and the ability to handle high message volumes
• Reliable internet connection and quiet home workspace
• High attention to detail, accountability, and a proactive attitude
• Ability to work independently and meet fast-paced response targets



Employment Details
• Type: Full-Time, Long-Term
• Growth Opportunities: Performance-based advancement
• Compensation: Competitive pay, biweekly payouts, rate negotiable based on experience



Why Join Us
• Work with a tight-knit, international e-commerce team
• Gain hands-on experience across three major platforms (eBay, Whatnot, Amazon)
• Be part of a company that values initiative, creativity, and growth
• Long-term, stable opportunity for the right candidate