Virtual Assistant – Admin & Guest Operations | $10–$15/hr | Hospitality Systems Expert (MEWS / Operto / QuickBooks / Toa

Join Hinata Retreat, a U.S.-based luxury cabin resort, as our full-time Admin & Guest Operations VA.
You’ll manage guest messaging, streamline systems (MEWS, Operto, Toast, QuickBooks), and organize communication for ownership.
Perfect for a tech-savvy hospitality VA who loves structure, automation, and excellence.

Your Main Responsibilities

-Manage all guest communication through Operto Guest Book, MEWS, and other systems (automated + manual replies).
- Handle simple guest inquiries via email, text, and social media messaging.
- Ensure all platforms (MEWS, Operto, QuickBooks, Toast POS) are properly connected and communicating, including guest charge-to-room functionality between MEWS and Toast.
- Organize owner emails (Jeff & Jen) — flag invoices, vendors, and urgent messages.
- Oversee reservation requests, adjustments, and package upgrades through MEWS or email.
- Send reports and data to the accounting team to ensure accuracy in QuickBooks.
- Help automate and improve guest communication flows using tools like Zapier.
- Keep all systems clean, consistent, and aligned across departments.